[Hiring] Private Pay Researcher @CVS Health
Role Description At Omnicare, compassion is at the center of everything we do. As you support Omnicare, a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure that you are able to provide top-tier service and resolution for our patient accounts. As a Private Pay Researcher , you will be responsible for monitoring and researching billable insurance on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. The Private Pay Researcher is responsible for resolving any resident billing questions or concerns.
- Serve as customer support for long-term care residents, responsible parties, and facilities.
- Collect information and verify account specific billing, insurance, and coding.
- Update and document customer accounts designated in work queues.
- Verify accuracy of existing account standing and progress accounts accordingly.
- Conduct outbound calls to reconcile account issues and outstanding account balances.
- Ensure compliance through strict adherence to federal and state laws, as well as company policy.
- Payment processing and post follow-up.
- Participate in corporate campaign strategies to further leadership led initiatives.
Qualifications
- 1+ years of experience in customer service and a high-volume call environment.
- Demonstrated proficiency in Microsoft Office Suite, specifically Outlook, Word and Excel, as well as technical proficiency in working in multiple systems and softwares simultaneously.
Requirements
- Strong written and verbal communication.
- Strong technical knowledge, including an ability to troubleshoot issues, navigate websites, and toggle between various systems and screens.
- Excellent problem-solving and adaptability skills.
- Ability to work independently.
- Previous experience with long-term care facilities.
- Previous experience working from home.
Education
- High school diploma or GED.
Benefits
- Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
- Medical, dental, and vision coverage.
- Paid time off.
- Retirement savings options.
- Wellness programs and other resources, based on eligibility.
Pay Range The typical pay range for this role is: $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.