Immediate Hiring: Phone & Chat Specialist at careerzynith

Unlock your potential with a new role at careerzynith as a Phone & Chat Specialist! Based in our vibrant remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.

Join the careerzynith Team: Revolutionizing the Future of Healthcare

At careerzynith, we are committed to connecting essential healthcare workers with healthcare facilities that need to fill shifts. Our team of dedicated professionals is working tirelessly to ensure that our healthcare system runs smoothly, and we need your help to make it happen. As a Phone & Chat Specialist, you will play a critical role in verifying nurses' credentials and connecting them with healthcare facilities. Your expertise will help us bridge the gap between healthcare workers and facilities, making a tangible difference in the lives of our clients.

About the Role

We are looking for highly skilled and motivated individuals to join our team as Phone & Chat Specialists. As a Phone & Chat Specialist, you will be responsible for:

• Managing large amounts of inbound or outbound calls in a timely manner
• Managing multiple chat channels at one time
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources provided to accurately handle the call
• Performing Data Entry and Customer Service skills
• Being able to navigate online efficiently
• Working requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Being available at your desk, maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Responsibilities

As a Phone & Chat Specialist, your responsibilities will include:

• Managing large amounts of inbound or outbound calls in a timely manner
• Managing multiple chat channels at one time
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources provided to accurately handle the call
• Performing Data Entry and Customer Service skills
• Being able to navigate online efficiently
• Working requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Being available at your desk, maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Pay & Benefits

As a Phone & Chat Specialist at careerzynith, you can expect:

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours - Shifts between 7:00am-7:00pm (CST) Work Days - Mon-Fri and rotating weekends
• Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status - Full Time 40 hours

Equipment Provided

As a full-time permanent employee, you will be provided with the necessary equipment to perform your job duties, including:

• A laptop or desktop computer
• A USB headset
• A secure, reliable, and dedicated high-speed internet connection
• A dedicated work area (desk, chair, electrical outlet, direct LAN connection)

Hardware/Software Requirements

To ensure that you can perform your job duties efficiently, you will need to meet the following hardware and software requirements:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

Why Join careerzynith?

At careerzynith, we offer a dynamic and supportive work environment that fosters growth and development. As a Phone & Chat Specialist, you will have the opportunity to:

• Work with a talented team of professionals who are passionate about making a difference in the lives of our clients
• Develop your skills and expertise in customer service, communication, and problem-solving
• Enjoy a competitive salary and benefits package
• Work from the comfort of your own home, with the flexibility to balance your work and personal life
• Be part of a company that is committed to making a positive impact in the world

How to Apply

If you are a motivated and skilled individual who is passionate about making a difference in the lives of our clients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job