Implementation Specialist – SaaS Healthcare
Job Description:
- Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
- Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
- Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
- Train customers on the use of the software, including best practices and workflow optimization
- Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
- Coordinate collaboratively with internal teams to meet project milestones
- Ensure a smooth transition from implementation to Customer Success
Requirements:
- Bachelor's degree - Nursing Informatics degree a PLUS
- 2+ years software implementation experience
- Prior experience in a healthcare or health IT environment strongly preferred.
Benefits:
- 401(k)
- Unlimited PTO
- Health Insurance
- 100% remote! You can work from ANYWHERE!