Inbound Contact Representative - DOW SkillBridge Intern and Military Spouse Fellowship

Overview

The Inbound Contact Representative 1 Intern will play a crucial role in supporting members, projects, and meeting goals impacting business outcomes. As a part of the DOW SkillBridge Internship and Military Spouse Fellowship Programs, you will partner with healthcare professionals, HR, and IT teams to deliver exceptional customer service.

Responsibilities

• Record details of member inquiries, comments, or complaints, transactions, or interactions and take action in accordance with process
• Escalate unresolved and pending customer grievances
• Deliver a consistent customer service experience by providing efficient resolutions to TRICARE beneficiaries and providers
• Act as a customer advocate by resolving complex concerns accurately and demonstrating good business decisions aligned with Humana values
• Prioritize workload to provide efficient business operation standards
• Demonstrate ownership to problem-solve independently
• Ability to manage multiple or competing priorities
• *Qualifications
• Must be a transitioning service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowship
• U.S. Citizenship is required
• Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS)
• Minimum one (1) year customer service experience in a professional environment
• Prior experience managing multiple or competing priorities
• Use of multiple computer applications simultaneously
• Basic Proficiency using Microsoft Office suite (Word, Outlook, PowerPoint, Excel)
• Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment
• *Benefits
• Workstyle: Remote work at home
• Location: United States
• Opportunity to gain civilian work experience while still on active duty with an employer
• Networking opportunities
• Virtual training and onboarding
• Competitive compensation and benefits package
• Equal Opportunity Employer
• Committed to diversity, equity, and inclusion Apply To this Job