Inbound Sales Representative
Belami eCommerce is a collection of ecommerce retail businesses in the home furnishings sector, operating over 30 websites. They are seeking an Inbound Sales Representative to assist customers with product selection, take sales orders, and maintain individual goals while providing excellent customer service.
Responsibilities
- Maintain individual goals and objectives as provided on a quarterly basis
- Assist customers with appropriate product selection and take sales orders
- Guide customers through the website and order process effectively
- Process quotes, sales orders, and returns accurately and efficiently
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Maintain current knowledge of lighting, patio and home decor products to help customers make their selection
- Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training
- Ensure that customers understand product information and provide additional information to customers as needed
- Handle phone-in customers with pleasant telephone etiquette and courtesy
Skills
- High School Diploma or GED equivalent required
- Clear understanding of sales and customer service principles
- A strong grasp of Internet navigation
- Ability to multi-task in multiple electronic media
- Working knowledge of Microsoft Office
- Ability to work weekend and overtime schedules, which may include various holidays
- Customer service and call center experience preferred
Benefits
- Medical, Dental, & Vision Insurance
- 401k with Company Match
- Paid Holidays
- Paid Time Off
- Hybrid remote work opportunities may be available
Company Overview