Inside Service Sales Specialists I

Overview

We have an exciting opportunity for an Inside Service Sales Specialist to join our growing EMEA team. In this role, you will work closely with customers to highlight the value of TA Instruments service contracts, ensuring their instruments remain fully supported and minimizing downtime. This fast-paced, remote position offers the opportunity to own and grow a defined territory, requiring strong relationship-building, commercial acumen, and a proactive, results-driven approach to sales. Application end date: Tuesday 30th June 2026

Responsibilities

Promote and sell service contract solutions to both existing and prospective customers. Utilize SAP to access account information and generate demand and service contract quotes. Engage customers by providing product information and asking targeted, qualifying questions to understand their needs. Conduct outbound customer calls to follow up on quotes, drive engagement, and close sales opportunities. Leverage data analytics and territory reports to identify prospects and support business development efforts. Manage and prioritize a high-volume opportunity pipeline using CRM/account management tools. Track sales activity, open opportunities, and follow-up actions within TA Instruments CRM. Achieve weekly, monthly, and quarterly performance metrics (KPIs) as defined by management. Build and maintain strong customer relationships through consistent, professional communication with end users and decision-makers.

Qualifications

Education: Science related background and education would be beneficial Experience: Effective diagnostic selling skills or willingness to learn and develop in develop in this area. Customer-focused with exceptional written, verbal, and organizational skills. 3-5 years of inside service sales experience. Proficiency in Excel, including working with spreadsheets and basic data analysis. Experience with Salesforce and SAP is highly desirable. Competencies: Strong English communication skills; additional language capabilities in German, Spanish, or French are a plus Highly motivated, resilient, and results-driven, with the ability to thrive in a competitive sales environment Proven ability to manage remote sales activities, including initiating contact, building rapport, and navigating complex sales processes with multiple stakeholders Customer-focused mindset with strong active listening skills Excellent organizational and time management abilities Strong analytical and problem-solving skills Collaborative team player with a high degree of self-motivation and accountability We are proud to be a “Best Place to Work” for equality as awarded by the European Human Rights Campaign Foundation and we work with a number of partners including Stonewall, STEM Women and STEM Returners in ensuring we are an open and inclusive workplace where people can bring their whole selves to work – this is really important to us! When you join Waters you can contribute to this mission by joining our European EDI Hub. Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.