IT Help Desk and PC Support Technician - full Remote / Home office
Remote IT Help Desk and PC Support Technician Salary: $27,040 - 27,040 per year At Business Staffing Solution we are looking for a Support engineer! ️ Our tech stack: Active Directory, Hardware, Support, LAN, Security, ServiceNow, TCP/IP, Windows Rquirements: - Experience in IT Help Desk, Desktop Support, or PC Support is advantageous. - Proficient in troubleshooting software, desktop, and hardware-related issues. - Familiarity with remote support tools such as TeamViewer, AnyDesk, and Remote Desktop. - Knowledge of Active Directory for managing user accounts and permissions. - Basic understanding of networking principles and IT best practices. - Experience with Windows operating systems support. - Familiarity with ticketing systems like ServiceNow is a plus. - Skilled in disk imaging, PC upgrades, and peripheral support. - Excellent communication abilities in both verbal and written forms. - Self-motivated, reliable, and eager to learn. - Bachelors degree in Computer Science or a related discipline is preferred. - IT Technician or related certifications are beneficial. - Must possess a dependable personal vehicle for work-related travel. - Bilingual in English and Spanish (both spoken and written). Your responsibilities are: - Provide first-line technical assistance for software, desktop, and hardware issues. - Offer remote support using tools such as TeamViewer, AnyDesk, and Remote Desktop. - Set up, configure, and upgrade desktops, laptops, monitors, RAM, HDD/SSD, and peripherals. - Execute disk imaging and system cloning tasks. - Manage user accounts, passwords, and access permissions via Active Directory. - Monitor, update, and resolve support tickets through ServiceNow or similar platforms. - Troubleshoot issues with Windows operating systems (Windows 7/10/11). - Support end-user workstations connected to a Microsoft Windows-based local area network (LAN) utilizing TCP/IP. - Analyze user issues, determine root causes, and develop effective solutions. - Install software, security updates, and patches as needed. - Maintain records of procedures, repairs, and troubleshooting methodologies. - Travel to customer locations across Puerto Rico to deliver on-site technical support. View this job and over 500 other transparent jobs with salaries ( ) & tech stacks ( ️) on DevITJobs Category: Support Developer / Engineer Location address: Ponce de Leon Avenue 377, San Juan, United States Salary: $27,040 - 27,040 per year Benefits & perks that we offer: Business Staffing Solution - More about us and the role: We are looking to add a dedicated and skilled IT Help Desk & Field PC Support Technician (Hybrid) to our IT support team based in Puerto Rico. This position involves providing remote help desk assistance along with on-site support for our customers. The successful candidate will ensure high-quality technical service to our end users, addressing hardware and software challenges, all while supporting enterprise IT environments. We value flexibility as the role may require occasional weekend work and travel within Puerto Rico. Our supportive team offers an engaging workplace where you can thrive in a fast-paced environment. Are you looking for Support jobs in San Juan? Apply To this Job