IT Help Desk Support
We are seeking an IT Help Desk / Technical Support professional with strong customer service skills and foundational technical support experience to assist users in a fast-paced environment. Key Qualifications Fundamental computer literacy and basic troubleshooting experience Strong customer service background with excellent communication and active listening skills Ability to troubleshoot common technical issues including password resets, software installation, and basic network connectivity Technical Skills Working knowledge of Windows operating systems, with basic macOS and cloud knowledge preferred Experience supporting and troubleshooting mobile devices including iPads, iPhones, Windows devices, and mobile printers Experience installing and supporting mobile applications Familiarity with ticketing systems such as Zendesk for creating, updating, and closing support requests Ability to use remote support tools such as TeamViewer or Remote Desktop (RDP) Soft Skills Strong customer service mindset with patience and empathy when supporting end users Strong problem-solving skills and ability to identify root causes of issues Ability to explain technical concepts in a simple, user-friendly manner Comfortable working independently and learning new systems quickly Join Our Team at Atlas Atlas is a global strategic consulting firm, focused on the Life Sciences industry. Our services include Management Consulting, Managed Services and Agile Services. Global pharmaceutical companies and emerging players in life sciences depend on Atlas consultants to ensure they have the capabilities that will give them the ability to succeed. We are seeking Atlas IMPACT Makers who are ready to lead and innovate in dynamic environments. IMPACT Makers embody the principles of Atlas, driving transformative change and delivering outstanding results. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed Remote Skills: Agile Programming Methodologies, Apple iPad, Apple iPhone, Biology, Biotech and Pharmaceutical, Cloud Computing, Communication Skills, Computer Skills, Consulting, Customer Support/Service, Desktop PC, Diversity, Environmental Impact, Help Desk, Identify Issues, Mac Operating System, Management Consulting, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Operating System, Mobile Applications, Mobile Devices, Network Connectivity, Printers, Problem Solving Skills, Process Improvement, Root Cause Analysis, Software Administration, Software Installation, Technical Support, ZenDesk About the Company: Atlas Atlas Data Systems provides information technology services, business solutions, and clinical/scientific consulting to a broad range of Fortune 1000 companies. As one of the fastest growing women-owned businesses, our client list comprises top companies in the pharmaceutical, chemical, financial services, telecommunications, technology, insurance, manufacturing and software industries. Our expertise lies in delivering the right mix of solutions and services that will help our clients' business operations proactively meet their competition head on, and be agile enough to react to ever-changing economic conditions. Atlas' adaptability allows clients to choose the best fit engagement strategy: Managed Communities, Project Solutions, or Flexible Workforce Solutions. By concentrating on peripheral business objectives and delivering with precision, Atlas enables its clients to focus on the core competencies that align with their company's vision. Company Size: 100 to 499 employees Industry: Staffing/Employment Agencies Founded: 1998