Job Title: Experienced Customer Service Representative – Union Benefits Specialist (REMOTE WORK)
Job Description:
About careerzynith
At careerzynith, we're a rapidly growing company that's passionate about providing benefits to labor unions, credit unions, and associations. With over 20,000 union associations around southern California, we're dedicated to helping our clients navigate the complex world of union benefits. Our team is committed to delivering exceptional customer service, and we're looking for talented individuals to join us on this journey.Job Summary
We're seeking an experienced Customer Service Representative to join our team as a Union Benefits Specialist. As a key member of our team, you'll be responsible for educating union members about the benefits available to them through their union affiliation. This is a unique opportunity to work with a dynamic company that's making a real difference in the lives of union members.About the Role
As a Union Benefits Specialist, you'll be the primary point of contact for union members seeking information about benefits. Your role will involve:- Providing exceptional customer service to union members, responding to their inquiries, and resolving any issues they may have
- Educating union members about the benefits available to them through their union affiliation, including health insurance, life insurance, and other benefits
- Working closely with union associations to ensure that our benefits are aligned with their needs and goals
- Identifying opportunities to upsell or cross-sell additional benefits to union members, while always prioritizing their needs and preferences
- Staying up-to-date on industry trends and developments, and sharing your knowledge with the team to ensure that we're always providing the best possible service to our clients
Requirements
To be considered for this role, you'll need to meet the following requirements:- Flexible hours to accommodate the needs of our union members
- Fluent in English (Bilingual in any language is a plus, but not required)
- MUST RESIDE IN CALIFORNIA
What We Offer
At careerzynith, we're committed to providing our employees with a comprehensive benefits package that includes:- Health insurance reimbursement for all staff (upon qualification)
- Life insurance at no cost
- Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- UNION BENEFITS - Our staff also belong to a union which includes benefits
- Free college classes for all members
- Student Debt Reduction Program
- Scholarship access for members and their children
- Union provides life insurance (in addition to our company) for all members
- Roadside assistance for all members
- Identity Theft Protection for all members
Career Growth Opportunities
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer:- Training and mentorship programs to help you develop your skills and knowledge
- Growth opportunities to take on new challenges and responsibilities
- A supportive and collaborative work environment that encourages innovation and creativity
Work Environment and Company Culture
At careerzynith, we're proud of our dynamic and supportive work environment. We're a team of passionate and dedicated professionals who are committed to making a real difference in the lives of union members. Our company culture is built on the following values:- Customer-centricity: We're committed to providing exceptional customer service and exceeding our clients' expectations
- Collaboration: We work together as a team to achieve our goals and support each other in our careers
- Innovation: We're always looking for new and better ways to do things, and we encourage creativity and experimentation
- Integrity: We're committed to doing the right thing, even when it's hard