L3 - Retail Tech Support

RESPONSIBILITIES: Kforce has a client seeking a remote L3, Retail Tech Support individual to join their team in Sandy Springs, GA. Summary: The L3, Retail Tech Support role represents the highest tier of technical support or escalation of the most complex, intricate, and challenging issues, requiring expert level knowledge. This position has focuses on incident & problem escalations, problem management and root cause analysis, knowledge management, and service level management. In this role it is critical to understand customer needs in a diverse matrixed, and franchised organization, and have excellent communication skills for effective written and verbal correspondence internal and external to the organization. Duties:

• Collaborate with other teams and departments within the organization to ensure effective communication, alignment of technical initiatives, and to resolve complex technical issues
• Provides advanced support for omni channel retail technology platforms and administration as delegated
• Assist in testing and implementing new hardware and software solutions
• Install, configure, and maintain POS, online ordering, back office, and other software and associated systems
• Partner with networking and security teams for prevention, analysis, and mitigation of IT Security related items
• Partner with vendors to identify, prevent, and resolve complex issues with retail tech systems and integrations
• Develops and maintains relationships with franchise operators, SBR Management team, and vendors

Project Support:

• Completes assigned tasks and short-term projects, supports delivery, and meets timelines set by IT leadership
• Provides support to other specialists and technicians for issue resolution

REQUIREMENTS:

• 3-5 years of IT experience
• 1-3 years of food industry experience
• Restaurant operations familiarity
• Customer service experience
• Expert Retail Technology knowledge

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.