Manager, Business Communications, Federal Health Plans
Position Summary This role is responsible for executing business communications initiatives for federal and postal health plans, ensuring high-quality, consistent and compliant delivery across communication plans and programs.
Key Responsibilities
- Execute communications strategies for federal and postal health plans, translating business and membership growth strategies into clear, consistent, and compliant messaging.
- Develop and deliver member communications, including newsletters, letters, postcards, brochures, presentations, website content, and digital materials.
- Lead Open Enrollment communications, including Mail Handlers Benefit Plan (MHBP) Open Season Seminar materials, presentations, webinars, and member collateral.
- Support client meetings, in-person events, webinars, and virtual events by developing presentation materials and attending/hosting as needed.
- Develop training and presentation materials for field service representatives and open enrollment volunteers to ensure consistent execution.
- Ensure all communications comply internal requirements and external regulations; manage review and approval workflows and conduct quality checks for accuracy, brand alignment, and appropriateness.
- Collaborate cross-functionally with strategy, compliance, legal, marketing, account management, and external vendors to deliver timely, integrated communications.
- Coordinate procurement of promotional items and branded materials to support outreach, events, and enrollment efforts.
Required Qualifications
- 5+ years health insurance or industry experience
- Health Insurance License required (or 90 day period to obtain)
- Proven ability to collaborate effectively across communications, sales, and marketing partners to deliver results aligned with shared business goals.
- 3+ years of experience in a communications discipline.
- Demonstrated strength in writing and editing across multiple communication formats, with the ability to deliver high-quality work under tight deadlines.
- Strong execution and delivery skills, including planning, implementing, and supporting communications initiatives end to end.
Preferred Qualifications
- Experience with the Federal Employee Health Benefit Program.
Education
- Bachelor's degree is preferred but not required; an equivalent combination of education and relevant experience will be considered.
Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,300.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 06/30/2026