Manager Real Time Captioning & Notetaking Services

Essential Duties & Responsibilities Oversees the day-to-day operation of Real-Time Captioning services by managing the access service needs of deaf and hard of hearing students to support academic/non-academic requests Balances demand for service provision with staff resources, and communicates information to staff, students and others as needed Directs and supervises the work of a team of captionists. Provides leadership and guidance and manages HR and employee relations matters Partners with colleagues to oversee department committees and work groups tasked with developing and implementing plans to best support work practices Works collaboratively with team leadership to evaluate equipment, software, and work procedures, and coordinate methods to improve services Directs the provision of resources allocated to online learning, and oversees the budget for such services. Assists in managing the department’s budget and payroll Other duties as assigned Knowledge, Skills, & Abilities Knowledge of employee management and supervision Knowledge of American Sign Language (ASL) and Deaf culture Skill in captioning in a university setting, including high profile settings Skill in the use of computers/technology systems, with strong skills in hardware/software Ability to manage multiple projects simultaneously Ability to establish and maintain effective working relationships Minimum Education & Experience Bachelor's degree in related field 5 years of relevant experience 2 years of supervisory experience Equivalent combination of experience and education may be considered Job Level Overview Management and People Leadership Level 1 - Functions as a front-line supervisor of a work unit, focusing on supervising and setting day-to-day tasks for staff, maintaining schedules, checking work, and supporting daily services to ensure operational efficiency. Assists in overseeing management of (2) Notetaker Coordinators, 400+ student notetakers, and an Administrative Coordinator. Directly supervises a team of 25+ captionists. Directs the exploring real-time captioning for student classroom use and ADA compliant captioning softwares. FLSA Category Exempt Work Location On Campus Compensation $65,900 to $105,400 Application Materials When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner. Cover Letter, Curriculum Vitae or Resume Candidates must be eligible to work in the United States. Additional Details In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Founded in 1829, Rochester Institute of Technology has a long-standing history of innovation that blends the arts, technology, and experiential learning. In addition to its main campus in Rochester, New York, RIT maintains a strong international presence with over 100 active global partnerships and international campuses in Croatia, Dubai, and Kosovo. As of Fall 2024, total student enrollment across all campuses exceeded 21,000. Nationally recognized for its co-op and internship programs, RIT is supported by more than 4,000 dedicated faculty and staff members committed to student success. Its 1,300-acre suburban campus features cutting-edge facilities that reflect RIT’s strengths in applied research, design, and workforce development. Apply in Workday