Materials Sales Account Manager (Food Packaging)

Description Pacproinc is a leading designer and manufacturer of high-performance food packaging and processing equipment. As a trusted partner to the industry's key players, we distinguish ourselves through a proven range of tailored automation solutions and a steadfast commitment to 24/7 service. We are dedicated to innovation that reduces labor costs, increases production, and adds measurable value to our customers' operations. At Pacproinc, we provide dynamic career opportunities that prioritize professional growth and talent development. We believe that the success of our company is driven by the development of our people, making the promotion of internal talent a core priority. We are seeking an experienced and highly driven Materials Sales Account Manager to oversee and grow a customer base in the food production industry. This role requires a strategic, relationship-focused sales professional with strong business acumen, exceptional communication skills, and the ability to maximize profitability within an established, high-value portfolio. The ideal candidate has experience in food packaging materials, a proven track record of managing a wide range of account sizes, a history of driving organic growth, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Manage an assigned customer portfolio generating significant yearly revenue.
• Develop and execute strategic account plans to achieve sales targets, margin improvement, and product penetration goals.
• Build strong interpersonal relationships to collaborate with internal and external resources to meet or exceed customer requirements.
• Serve as the primary point of contact for key customers, ensuring high satisfaction and retention.
• Conduct regular customer meetings, business reviews, and site visits to strengthen relationships and identify strategic needs.
• Address and resolve customer issues promptly and professionally.
• Analyze customer purchasing trends, market data, and competitive activity to inform sales strategies.
• Utilize value-added sales strategies.
• Prepare accurate sales forecasts, budgets, and performance reports.
• Collaborate with internal teams (Materials Sales Team, Equipment Sales Team, Quality Assurance, Operations, logistics, and finance) to deliver consistent service and value.
• Responsible for fostering strong partnerships, ensuring seamless communication, and driving supplier performance to meet business needs.
• Serve as the primary point of contact for all supplier interactions, maintaining open and consistent communication.
• Present relevant opportunities to suppliers based on their core capabilities and strategic fit.
• Build strong relationships and utilize communication skills to manage expectations, support pricing discussions, and ensure on-time delivery.
• Identify, evaluate, and onboard new suppliers to support expanding business opportunities and evolving customer demands.
• Lead pricing discussions, contract negotiations, and long-term agreements.
• Ensure compliance with company policies, profitability targets, and customer service expectations.
• Work closely with the Materials Sales Team, supply chain, service team, Quality Assurance, and technical teams to ensure customer orders, inventories, and service levels are optimized.
• Provide market and customer insights to leadership to support product, pricing, and operational decisions.

Requirements

• 5 plus years of sales or account management experience, preferably with a wide range of account sizes.
• Ability to travel over 75% of the time.
• Experience in the food packaging industry.
• Experience with food contact materials is a plus.
• Demonstrated ability to manage and grow a customer base.
• Strong negotiation, communication, and relationship management skills.
• Proven ability to analyze data, forecast sales, and build strategic account plans.
• Proficiency with CRM software, ERPs, and Microsoft 365 tools.
• Bachelor’s degree in Engineering or Materials Science preferred.
• Knowledge of pricing models, contract structures, and market dynamics preferred.

Pacproinc is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.