Medical Billing & Credentialing Virtual Assistant

This is a remote position. Virtual Rockstar is hiring a full-time Medical Billing & Credentialing Virtual Assistant on behalf of a growing mental health counseling practice. This role will provide administrative, billing, credentialing, and insurance support to help ensure smooth operations across a large team of providers. The ideal candidate is highly detail-oriented, adaptable, and comfortable working with billing processes, therapist credentialing, patient communication, and administrative workflows. This is an excellent opportunity for someone who enjoys problem-solving, managing details, and supporting a mission-driven healthcare organization dedicated to helping individuals navigate mental health challenges. About Our Client Our client is a faith-based mental health counseling practice dedicated to helping individuals and families overcome mental health challenges while ensuring their Christian faith is acknowledged, respected, and understood throughout the care process. Their culture is built on the values of: Caring Empathy Acceptance Respect The practice currently supports a large network of providers and is committed to creating a supportive environment for both patients and team members.

Key Responsibilities

Billing & Insurance Support Review client billing and insurance billing activities Monitor outstanding balances and follow up on billing-related issues Generate and format billing-related documentation and reports Follow up on unpaid claims and billing discrepancies Track and update expired insurance information Support insurance-related administrative processes Assist with maintaining accurate billing records Credentialing Support Follow up on therapist credentialing applications and renewals Monitor credentialing status and communicate updates to providers Maintain organized credentialing records and documentation Coordinate with credentialing organizations and insurance networks as needed Track deadlines and ensure timely follow-up Administrative Support Manage email correspondence and ticketing systems Set up and maintain email accounts and fax accounts Monitor and organize incoming communications Manage electronic records and administrative documentation Perform data entry and generate reports as needed Assist with operational and process-improvement initiatives Patient & Provider Support Respond professionally to patient inquiries via phone and email Assist with insurance and billing-related questions Communicate effectively with providers and administrative staff Maintain patient confidentiality and HIPAA compliance at all times Support a positive patient experience through timely and professional communication Tools & Systems TherapyAppointment (EHR) Google Workspace (Gmail, Docs, Sheets, Drive) SupportBee Weave Faxage Microsoft Excel Microsoft Word

Requirements

Experience in medical billing, insurance billing, or healthcare administration Experience with provider credentialing or willingness to learn credentialing processes Strong attention to detail and organizational skills Excellent written and verbal English communication skills Comfortable communicating with patients, providers, and insurance representatives Strong problem-solving abilities and adaptability Experience with Google Workspace and Microsoft Office applications Ability to manage multiple priorities in a fast-paced environment Non-Negotiables Excellent English communication skills Strong attention to detail and accuracy Adaptable, agile, and able to learn new processes quickly Professional and empathetic communication style Comfortable handling billing, credentialing, and administrative responsibilities

Benefits

Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the Globe