Medical Record Retrieval Specialist - Palm Beach, FL
About the position The Medical Record Retrieval Specialist (Risk Adjustment Representative) travels to provider offices within the region and scans medical records into a secure system. The records are reviewed by Humana's Coding staff. Travel in North Broward and Palm Beach counties, FL and surrounding areas.
Responsibilities
- Travel up to 50% of the time primarily in N. Broward and Palm Beach Counties in FL with the possibility of occasional overnight stays.
- Collect medical records by using a laptop and portable scanner to scan paper records and/or download electronic medical records to a thumb drive to meet production goals.
- Visits to physician offices in a timely, efficient manner to meet all deadlines.
- Answering phones, electronically faxing, internet search and email utilization.
- Research and updates site information by utilizing CarePlus internal systems.
- Follows CarePlus and HIPAA confidentiality standards to protect the confidentiality of member information.
- Demonstrates a professional and courteous manner when communicating with others with the ability to clearly and accurately state the agreed upon resolution.
Requirements
- MUST reside in Broward or Palm Beach counties.
- 1 or more years of telephonic environment experience and/or customer service in an office setting.
- Proficiency in Microsoft Office Word and Excel.
- Ability to travel locally up to 50% of the time.
- Ability to travel overnight occasionally within the region.
- Must have reliable car transportation.
- Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems.
- This job is part of Humana's Driver safety program and therefore requires an individual to have a valid State Driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits and requires running a Motor Vehicle Report as part of the background check process.
- Must have the ability to provide a high speed DSL or cable modem for a home office.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Nice-to-haves
- 1 or more years of experience with Medical Record or Health information retrieval experience In a Hospital, Healthcare and/or Medical Office setting.
- Knowledge and experience in managed care.
- Medical terminology.
- Experience and comfort with EMR (Electronic Medical Records) systems.
- Medical Record retrieval experience.
- Bilingual English and Spanish.
- Healthcare experience.
Benefits
- medical
- dental
- vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance