Mobile Developer Support Engineer
Mobile Developer Support Engineer Location: Remote US Job Description: Mobile Developer Support Engineer Scandit US Imagine the What. Build the How. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level. Your opportunity As a Mobile Developer Support Engineer, your role will be to provide outstanding support to our customers by addressing their technical issues. You will act as a trusted technical voice and product expert, working with customers to resolve their issues, answer their technical questions, and create code samples. You will closely collaborate with your colleagues in enterprise success and other teams, including engineering and product. Here’s how you’ll contribute:
- Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our mobile SDKs and APIs. You’ll communicate with our customers through email, ticketing system, discussion boards, and video calls to solve their problems.
- Triage & Troubleshoot: Investigate issues, guide through debugging steps, and collaborate closely with our engineering team to identify and fix bugs. Build and improve sample applications to ensure smooth integration for our customers.
- Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support.
- Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers.
Who we look for
- You are proficient in mobile development (e.g., Android, iOS, or frameworks such as React Native or Flutter) and working with debugging tools and APIs
- Strong communication skills: clear, professional, and empathetic
- A customer-first mindset, with a desire to help others succeed and an ability to stay calm under pressure
- Strong analytical and problem-solving skills
- You can work independently with a high degree of autonomy
- Willingness to participate in an on-call rotation for occasional urgent support needs
- Bachelor's or Master's degree in Engineering, Computer Science, or equivalent work experience
- Experience in a support role and working with support tools like Zendesk, Intercom, or Jira is a plus
The good stuff Here are just some of the reasons why people choose to build their career at Scandit:
- We are certified as a “Great Place to Work” in 7 countries!
- Smart, people-first culture
- Flexible, office, hybrid or home working
- Innovation hackathons
- Global team outings
- Festive/end of year all company celebrations
- Your birthday off
- Learning and development opportunities
- An attractive individual equity plan in a high growth company
- Top notch tech pack to enable you to do your most productive work
- Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston and Tokyo
- As well as specific benefits related to the location you are joining
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. All qualified applicants will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. Imagine the What. Build the How. “Everybody is welcome here” - Is a celebrated component of our DNA. At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. All qualified applications will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. #LI-CB1 #mobilesupport #remote