Onboarding Specialist- Grocery Merchants
Russell Tobin & Associates is currently seeking a Onboarding Specialist to work for one of our top global tech clients! As a Onboarding Specialist to support the successful launch of new grocery merchants onto its platform. This role is highly cross-functional and merchant-facing, focused on managing the end-to-end onboarding process and ensuring a smooth activation experience. Pay: $45-$47/hr. depending on experience Location: Remote- US
Key Responsibilities
- Own the end-to-end onboarding process for regional grocery merchants, from initial setup through activation
- Execute and manage all steps within the onboarding/launch tracker to ensure timely and successful go-lives
- Serve as the primary point of contact for merchants throughout onboarding and early lifecycle support
- Partner with Local Express to coordinate integration efforts and maintain a strong working relationship
- Lead and participate in recurring calls with Local Express to review onboarding progress, outstanding tasks, and blockers
- Collaborate cross-functionally with internal teams (e.g., catalog, operations) to ensure accurate data and smooth onboarding execution
- Monitor merchant progress post-launch and support success during the first 30 days of activation
- Proactively identify and resolve issues that may delay onboarding or impact merchant experience
Qualifications
- 1-3 years of experience in project management, customer success, onboarding, or account management
- Proven experience in a client-facing role, managing external relationships
- Strong organizational skills with the ability to manage multiple projects and timelines simultaneously
- Comfortable working in a fast-paced, operational environment with shifting priorities
- Excellent communication skills and ability to coordinate across multiple stakeholders
- Experience with Salesforce or similar CRM tools is a plus
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. #JD-E2EProf