Operations Logistics Manager
Over The Moon is seeking a Logistics Operations Manager to oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. This role will serve as the primary operational lead managing our relationship with our third-party logistics partner, ensuring inventory accuracy, timely inbound and outbound shipments, smooth vendor communication, and strong reporting visibility across the business. The ideal candidate is highly detail-oriented, operationally minded, and comfortable managing multiple moving pieces simultaneously. This person should thrive in a fast-paced environment, proactively solve problems, and help build scalable logistics processes as the business continues to grow. Key Responsibilities 3PL & Fulfillment Management - Act as the primary point of contact for Over The Moon’s 3PL partner, overseeing daily communication, issue resolution, and operational performance - Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines - Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards - Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner - Continuously identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies Wholesale Logistics & Vendor Coordination - Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors - Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination - Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time - Support purchase order tracking and inventory movement across channels - Partner with internal buying, operations, and finance teams to ensure smooth order lifecycle management Reporting & Operational Oversight - Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations - Track and report on key operational metrics including fulfillment SLAs, shipping performance, inventory discrepancies, return trends, and operational KPIs - Build and maintain reporting dashboards and operational trackers to improve visibility across teams - Assist with forecasting operational needs and identifying areas for process optimization and scalability - Support reconciliation efforts related to freight, shipping expenses, and warehouse operations Cross-Functional Operations Support - Collaborate closely with Customer Experience, Buying, Finance, and Operations teams to support day-to-day business needs - Assist with operational SOP development and process documentation - Help implement and optimize operational tools and systems across logistics workflows - Support special operational projects and process improvement initiatives as needed Requirements - 4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management - Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers - Strong understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations - Highly organized with exceptional attention to detail and follow-through - Strong communication skills with the ability to manage vendor and partner relationships professionally - Comfortable working cross-functionally in a fast-paced startup or ecommerce environment - Advanced proficiency in Excel/Google Sheets and operational reporting - Experience with platforms such as Shopify, ERP/WMS systems, inventory platforms, or logistics software preferred