Owned Channel Associate
About the Role: Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking an Owned Channel Associate to power the day-to-day execution of our email and SMS channels. This role is the engine behind our owned channels — ensuring campaigns and flows are built with precision, tested consistently, and delivered on time. Our tools, audience, and data foundation are already in place. What we need is a dedicated executor who can own the day-to-day so Lola’s retention engine can scale. Core Responsibilities Campaign & Flow Execution Build, QA, and deploy email and SMS campaigns on a regular cadence across Klaviyo and Postscript Manage campaign workflows and coordinate with the creative team in ClickUp Set up and monitor A/B test variants across campaigns Support a best practice testing cadence. Channel Performance & Deliverability Monitor owned channel KPIs daily Track and maintain deliverability health across email and SMS Surface optimization opportunities and performance trends to the Senior Retention Manager Retention & Lifecycle Support Support loyalty, direct mail, and lifecycle initiatives as the retention program expands Contribute to persona-based personalization and journey-led segmentation efforts Provide execution support for multi-channel retention campaigns across email, SMS, direct mail, and in-app push Salt Lake City and New York City are preferred locations for this role. If in either city, we offer a hybrid work model with offices in each. Open to remote candidates. Qualifications 2-3 years of experience in email or SMS marketing, preferably in DTC or e-commerce Hands-on experience with Klaviyo / Postscript or a comparable ESP/SMS platform Strong attention to detail — you catch mistakes before they go out the door Comfortable working in a fast-moving, test-and-learn environment Organized, proactive, and able to manage multiple projects simultaneously Familiarity with A/B testing concepts and segmentation best practices What We Offer: Competitive base salary and annual bonus based on company and individual performance 21 days paid vacation + all federal holidays Full health benefits (health, dental, vision, mental) 16 weeks paid birth parent leave; 8 weeks non-birth parent leave 55% off Lola Blankets for friends and family Opportunities for career growth within Lola Blankets Why Join Us? Lola Blankets is at an inflection point — the audience is built, the data is rich, and the retention engine is ready to scale. This is a real opportunity to make an impact and grow alongside a brand that people genuinely love while leaving your mark on how we connect with our customers.