Part-time Learning Management System (LMS) Admin - Contract

Description The Jed Foundation (JED) is a nonprofit that protects emotional health and prevents suicide for teens and young adults. JED partners with high schools and colleges to strengthen their mental health, substance misuse, and suicide prevention programs and systems. The Learning & Knowledge team supports this mission by delivering high-quality training and education to school professionals, caregivers, and other audiences through JED's Learning Management System. JED is seeking an experienced, detail-oriented LMS Administrator for a part-time contract (3-6 months) engagement to support the day-to-day operations of our Learning Management System. This is a hands-on, technical role focused on maintaining system configuration, supporting course quality assurance and launch readiness, generating regular reporting, and providing responsive technical support to end users. The ideal contractor is comfortable working independently, communicates proactively, and brings practical experience administering LMS platforms in a professional environment. Familiarity with Moodle, Articulate/RISE, or similar platforms is strongly preferred.

Key Responsibilities

System Configuration and Maintenance Maintain and update LMS configuration, including course structures, organization settings, and access groups

• Manage user accounts, training enrollments, subscription access, and training credit administration
• Ensure the system remains organized, functional, and aligned with JED's operational needs throughout the engagement
• Course Quality Assurance and Launch Preparation
• Conduct quality assurance reviews of courses prior to launch, checking for functionality, accessibility, and content accuracy Partner with instructional designers and developers to prepare instructor-led and self-paced content for deployment
• Troubleshoot and resolve course-level issues identified during QA or post-launch

Reporting and Data Management Pull and deliver regular training data reports on a cadence agreed with the Director of Learning & Development

• Audit course completions and learner progress data to ensure accuracy
• Identify and flag data anomalies or quality issues; work with internal teams to resolve them

End-User Technical Support Serve as the first point of contact for internal and external end-user technical questions and issues

• Respond to inquiries promptly and professionally, resolving issues or escalating as appropriate
• Document common issues and resolutions to build a support knowledge base for the team

Skills, Knowledge & Expertise

• 3 or more years of LMS administration experience, including user management, course configuration, and end-user support
• Familiarity with Moodle, Articulate/RISE, or comparable Learning Management Systems
• Experience with virtual instructor-led training platforms such as Zoom or Microsoft Teams
• Strong attention to detail, particularly for QA and data accuracy work Ability to work independently, manage time effectively, and communicate proactively in a remote contract environment Familiarity with adult learning principles and blended learning environments is a plus
• Prior experience working with a nonprofit or mission-driven organization is a plus

About The Jed Foundation The Jed Foundation (JED) is a nonprofit that protects emotional health and prevents suicide for our nation’s teens and young adults, giving them the skills and support they need to thrive today…and tomorrow.

• Why Join the JED Team?
• Be a Lifesaver: Join a team directly responsible for protecting the emotional health of millions of teens and young adults. Your work has a measurable impact on preventing suicide and substance misuse.
• Systemic Change: We don’t just provide resources; we transform how high schools and colleges approach mental health. You’ll be part of a movement building lasting, nationwide support systems.
• Culture of Compassion: We practice what we preach. At JED, we value a supportive, inclusive environment where mental health is prioritized and stigma is non-existent.
• Empower the Future: Help us equip the next generation with the resilience and skills they need to navigate adulthood and fulfill their potential.

Pay Ranges: The range listed on this job posting is based on JED's compensation posting ranges. The range(s) are informed by market research conducted across various U.S. regions and are designed to account for geographic differences in compensation. Actual salary will depend on factors such as experience, qualifications, and work location and may not exceed the posted pay ranges. Location/Travel Information: Roles at JED are primarily hybrid and based out of the New York City Tri‑S