Part-Time Virtual Assistant (Roofing Operations & Customer Service)

Part-Time Virtual Assistant (Roofing Operations & Customer Service) I'm looking for a detail-oriented Virtual Assistant to help support a growing roofing business. Initially, this role will be very part-time and flexible, with the opportunity to expand as our marketing efforts and lead volume increase. Primary Responsibilities: -Monitor and update our job board/CRM with current lead and project statuses -Follow up with inbound leads via text, email, and phone to schedule inspections -Coordinate scheduling between customers and our team -Make outbound calls to leads and customers as needed, including leaving professional voicemails and follow-up messages -Send post-inspection and post-project follow-up communications -Request Google reviews from satisfied customers -Assist with attaching receipts, invoices, and organizing customer records -Maintain accurate notes and ensure nothing falls through the cracks -Identify items requiring owner attention and communicate them clearly Ideal Candidate: -Excellent written and verbal communication skills -Strong customer service mindset -Highly organized and task-oriented -Comfortable learning new software systems and following established processes -Comfortable making outbound phone calls, leaving voicemails, and communicating professionally with customers—not just through written communication -Reliable and responsive during agreed-upon working hours -Adaptable and willing to help refine processes as the business grows A Note About This Role: This is a growing business, so responsibilities and processes will evolve over time. While there will be clear tasks to own, I'm looking for someone who is willing to learn, make recommendations, and adapt as we figure out together what works best. Flexibility, initiative, and a problem-solving mindset are important. Position Details: -Remote position -Flexible schedule based on business needs -This role will likely start very slowly, averaging 1–2 hours per week, as we build out systems and determine where support is most valuable -The goal is for the position to gradually grow into a more consistent 5–10 hours per week as the business and marketing efforts expand -Compensation range: $10–$20 per hour, depending on experience and qualifications This role is best suited for someone who enjoys helping people, keeping projects organized, and ensuring a smooth customer experience. While the position will start small, my goal is to build a long-term relationship with someone who can grow alongside the business.