Patient Access Corporate Trainer (Hybrid)

Job Purpose The Corporate Trainer - Patient Access is responsible for developing, delivering, and maintaining training programs for staff involved in patient access services. This includes onboarding new hires, conducting refresher courses, and supporting system upgrades or policy changes. The Corporate Trainer - Patient Access ensures that all team members are proficient in using electronic health record (EHR) systems, understand compliance requirements, and provide excellent patient service. Duties & Responsibilities

• Deliver training programs for patient access functions including, but not limited to, registration, scheduling, insurance verification and financial counseling. Training delivery methods may include instructor-led courses, video courses, webinars, online courses, team review and one-on-one coaching sessions.
• Train team member on EHR system that the client is employing
• Assist leadership in the development of best practice standards and optimization of workflow and process to meet and exceed departmental goals
• Maintains role-based training content, instructional materials, and workflow/operational feedback for new and existing training, including meeting deliverable dates, independently or with team members
• Develop curriculum related to the full scope of use of Med-Metrix's proprietary applications, in the roles of Revenue Cycle, Call Center, Cash Posting, Patient Access, Provider Enrollment as design dictates
• Develop, distribute and train team members on MMX housekeeping rules, best practice workflow and department standards
• Present verbal and written information in a clear and easy to understand manner and actively engage with all trainees and encourage collaboration among trainees
• Develop training for identified issues and perform retraining for staff not meeting productivity and quality standards as reported by the team members' management leaders
• Conduct regularly scheduled training programs for new hires and existing team members.

Example: Lunch and Learns

• Participate in the new client implementation process when necessary
• Demonstrate leadership skills with the ability to guide, direct, train and interact with management on a regular basis
• Develop Curriculum that supports the technical training of the external clients' patient accounting and practice management systems, claim scrubbers, EHR etc.
• Collaborate with educators and content experts to develop and deploy education courses, activities, and materials for the organization
• Support other company training objectives as directed by the MMX University leadership team
• Other duties as assigned
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• High school diploma or equivalent required
• Bachelor's degree in healthcare administration is preferred or 5 years' supervisory &/or training experience in RCM (Patient Accounting/Patient Access required)
• 5 years' experience working in a hospital, physician and/or outsourcing/consulting revenue cycle environment specifically focusing on Patient Accounting/Patient Access required
• Strong knowledge of EHR systems
• Knowledge of Medicare, Medicaid and commercial reimbursement methodologies, contracts, and billing requirements
• Experience with learning management systems, authoring tools (Adobe, etc.) and virtual classroom technology (Teams, Zoom, etc.)
• Knowledge of basic computer programs
• Able to withstand fast paced environments
• Possess strong leadership, communication, teaching, public speaking, and conflict resolution skills.
• Understands adult learning concepts.
• Experience coordinating training events
• Proficiency in Microsoft Office Suite and a strong knowledge of reporting in Excel
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

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