Patient Intake Coordinator (Bilingual: English/Spanish) – Outpatient Behavioral Health (Fully Remote, Florida)
Applicants without prior healthcare administrative experience will not be considered. Seasons Psychotherapy Associates is a high-volume outpatient behavioral health practice serving clients across Florida. We are hiring an experienced bilingual Patient Intake Coordinator to manage patient intake, scheduling, and insurance verification in a structured, fast-paced remote environment. This role is best suited for candidates who have previously worked in a medical or mental health setting and are comfortable handling high call volume, insurance workflows, and patient coordination independently. Fully remote. Florida-based candidates only. What You’ll Do
- Manage a high volume of inbound calls and emails (50+ patient interactions per day)
- Conduct patient intakes and accurately document information in the EHR
- Schedule patients based on clinician availability, specialty, and insurance participation
- Verify insurance eligibility and explain benefits, copays, and next steps clearly
- Maintain accurate schedules and documentation
- Coordinate with clinicians, billing, and administrative staff to resolve issues efficiently
Required Experience (Non-Negotiable)
- Fluent in English and Spanish (spoken and written)
- 2+ years of experience in a medical office, behavioral health practice, or healthcare administrative role
- Direct experience verifying insurance benefits and explaining coverage to patients
- Experience using EHR systems and managing appointment scheduling
- Comfortable working in a fast-paced, high-volume environment
- Strong communication, organization, and attention to detail
- Reliable home office with high-speed internet
- Must pass Level 2 background check
- Must reside in Florida
Preferred Experience
- Behavioral health or psychotherapy practice experience
- Familiarity with insurance workflows (eligibility, benefits, authorizations)
- Experience with Google Workspace, scheduling systems, or Zendesk
This Role Is NOT a Fit If
- You do not have experience in a medical or healthcare setting
- You have not worked with insurance verification or EHR systems
- You are looking for your first administrative role
- You prefer a low-volume or slow-paced work environment
- You are not comfortable being on the phone for a significant portion of the day
Why Join Seasons Psychotherapy Associates We offer one of the strongest benefits packages in outpatient behavioral health, including 100% employer-paid health, dental, vision, and life insurance (valued at ~$13,000+ annually), plus:
- Safe Harbor 401(k) with company match
- Paid Time Off: 13 days in Year 1, increasing to 26 days annually
- All federal holidays paid
- Fully remote, stable, full-time role with a structured, team-oriented environment and clear expectations
About Seasons Psychotherapy Associates Seasons Psychotherapy Associates is a Florida-based group practice providing evidence-based psychotherapy services. Our administrative team plays a critical role in supporting clinicians and ensuring patients receive timely, high-quality care. Apply We review applications daily and typically respond to qualified candidates within 2–3 business days. This is a W-2 employee position. We do not accept applications from agencies, third-party billing companies, or independent contractors. Individual applicants only.