Perm Epic Administrator-Remote
The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration. Job Responsibilities: -Install and maintain Epic client system servers and applications. -Monitor server performance and troubleshoot issues. -Apply hot fixes, security updates, and service packs. -Maintain Epic client systems backups and verify restores. -Manage system security and user access. -Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs. -Test failover procedures for high availability. -Participate in capacity planning exercises to ensure adequate system resources. -Follow Epic best practices for hardware and software configuration. -Participate on project teams as a key contributor. -Coordinate issues with Epic and maintain relationship management with Epic. -Build and implement Epic client systems servers and applications in support of health system requirements. -Document configurations, procedures, and system architecture. -Establish development guidelines to maintain optimum performance. -Advise information services management in the creation of development guidelines. -Review existing solutions and recommend new procedures and processes. -Adhere to enterprise change management procedures per IS policy. -Make configuration upgrades. -Identify impact of enhancement requests. -Assist customers in identifying and resolving problems. -Serve as escalation point for complex client systems issues. -Facilitate timely resolution of application defects and issues. -Develop procedures under approved policy structure. -Provide users with high quality service and system expertise. -Analyze, create, and deliver reports as assigned. -Establish guidelines for hardware standards to maintain adequate performance. -Propose and implement enhancements to improve system performance, reliability, and data integrity. -Review hardware for performance issues. -Identify and perform routine maintenance to ensure high performance. -Recommend backup schedules and strategies. -Set up and regularly monitor backups as specified. -Adhere to enterprise disaster recovery policies and procedures. -Perform restores from backup. -Research and recommend security and data access strategies. -Configure user access based on approved policy, user roles, and responsibilities. -Work with security and internal audit to comply with corporate security standards. -Audit data access as scheduled or requested. -Perform capacity planning for hardware and software support initiatives. -Assess impact of and recommend solutions based on current and future data volume needs. -Allocate and reallocate database resources. -Design database system architecture to meet performance needs. -Research and recommend database strategies to management. -Assess and recommend vendor tools for enterprise databases. Shift/Schedule Details: 8:00 AM - 5:00 PM - Must be available for on-call support (24/7 via pager/phone) (After hours and Weekend participation is common) Incentives (Sign-on Bonus / Relocation): Additional Notes (if any): Required Certifications: Epic Client System Manager Certification or Epic Client Systems Administrator certification(required) - at time of submission Education Requirements: Bachelor's Degree in Business Management, Information Systems, or related field Years of Experience Required: 1-2 years of related experience Skills & Abilities Strong Epic Hyperspace client support (deployment, upgrades, troubleshooting) Ability to resolve client-side issues (performance, connectivity, printing, access Citrix / VMware Horizon / VDI support experience Strong coordination of after-hours maintenance and Epic upgrades Cross-functional collaboration with infrastructure, network, security, and database teams Strong technical documentation (runbooks, standards, troubleshooting guides) Root cause analysis and participation in incident/problem management ServiceNow or similar ITSM tool experience Ability to test and validate Epic updates and enhancements Restricted States: Alaska California Colorado Connecticut Washington, DC Hawaii Massachusetts Nevada New York Oregon Vermont Washington