Practice Advisor

Practice Advisor Permanent Full-Time, Remote (Kitchener, Waterloo, Guelph, Hamilton, Niagara, Brantford) Are you someone who loves technology, enjoys building relationships, and is energized by helping others unlock the full potential of digital health tools in primary care? OntarioMD has an exciting opportunity for a Practice Advisor. In this role you will serve as a field-based advisor and advocate for physicians and other clinicians in matters pertaining to the optimal use of their OntarioMD-certified Electronic Medical Records (EMR) and other eHealth solutions (such as OLIS, HRM, eNotifications, eConsult, dashboards etc.). You will develop and provide consulting services throughout the product/service life cycle (i.e. pre, during and post-adoption) and serve as an advisor working directly with physicians and their practices to identify goals and develop plans for advancing their EMR and other digital health tools and capabilities. As a home-based role, you will be working collaboratively with OntarioMD product areas, and as part of a multi-disciplinary team, under the direction of the Area Manager to: Develop targeted plans for the promotion and adoption of digital health initiatives within the assigned territory. Meeting enrolment targets on digital health solutions. Assisting physician practices undergoing transitions such as clinic moves, adding new physicians, EMR migrations, etc. Educating physicians and other clinicians on industry best practices for: re-engineering of business processes, selection of the best-fit IT solutions, migration from paper-based processes to digital health solutions to improve practice efficiencies. Providing recommendations on opportunities for improvement in EMR use and office workflow. Escalating issues internally to Area Manager or internal teams as necessary. Maintaining an up-to-date practice profile and activity tracking in the CRM system (practice membership, IT system configuration, etc.). Maintaining relationships with key local stakeholders, OHTs, local health organizations such as hospital, EMR and other IT vendors. Assisting in the development of communication and marketing materials regarding new e-Health and other initiatives. Requirements that are Important to us: University degree in Information Management or Health Sciences – or equivalent experience. 3+ years' experience in a healthcare consulting/relationship management role. Understanding of IT offerings, particularly in EMRs and how IT is applied in clinical practices. Understanding of change management and training related to transformational change initiatives in clinical practices. Understanding of PHIPA and the rules governing Health Information Custodians. Valid Driver’s License and access to a vehicle. Active listener with a demonstrated ability to gain the trust of clients and stakeholders. Effective communication skills, including highly competent presentation skills and the ability to understand and communicate complex data and technology issues. What we offer: Base salary range of $73,000 - $90,000 annually + performance bonus; final compensation offered will be determined based on experience, skill set, education, training, and internal equity. Remote job Comprehensive health, dental and vision plans, with 100% employer-paid premiums. Matched defined contribution pension plan. Extended mental health coverage. Professional development opportunities. Vacation and other paid time off (such as volunteer days). Recognized as one of the Best Places to Work in Canada for 2025 by HRD Canada. How to Apply: We are excited to share this opportunity, which is for an existing vacancy. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence. Interested candidates are invited to apply online through our careers page. Applications will be considered until May 29th, 2026, at 4 pm. For further information, visit our website at www.ontariomd.ca. We regret that only those selected for an interview will be contacted. OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.