Process and Technology Manager
Exciting work from home opportunity for a Remote Process and Technology Manager role! This position offers full-time remote work at Ascension. Your future role at a glance LOCATION Location: Remote Department/Specialty: Market Tech Field Services Schedule: Day shift | Full time Salary Range: $116,413.44 - $162,273.41 per year Eligible for an annual bonus incentive LIFE AT ASCENSION: WHERE PURPOSE MEETS OPPORTUNITY Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. BENEFITS THAT HELP YOU THRIVE Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: pro-rated paid time off (PTO) and holidays Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources Family support: parental leave, adoption assistance and family benefits Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. HOW YOU’LL MAKE AN IMPACT IN THIS ROLE Systems Lifecycle Management: Oversee the administration, budget, maintenance, and strategy for the optimization of assigned information systems and technical resources to ensure peak operational performance. Strategic Implementation: Establish the strategy for complex system installations, conversions, and upgrades, developing detailed plans that mitigate risk and ensure minimal disruption to end-users. Vendor Management: Maintain relationships with strategic vendors, collaborate to achieve Service Delivery Program goals, identify budgetary needs and impact, and ensure performance expectations are met. Technical Advisory & Analysis: Conduct feasibility and cost-benefit analyses to recommend cost-effective hardware/software solutions and present strategic roadmaps to senior management. Architectural Influence: Exercise expert judgment to shape technical standards, architecture, and data flows, serving as a primary influencer on enterprise-wide technical policies and solutions. WHAT MINIMUM REQUIREMENTS YOU’LL NEED Licensure / Certification / Registration: Certification credentialed from the International Association of Information Technology Asset Managers preferred. Education: High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred. WHAT ADDITIONAL PREFERENCES WE'RE SEEKING Experience utilizing ServiceNow Healthcare industry experience Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.