Program Manager, Emergency Preparedness and Response – E-ISAC
Job Description:
- Coordinate with plan owners across incident response, business continuity, and crisis action activities
- Support alignment and integration of existing plans to ensure they function cohesively during real-world events
- Lead day-to-day operational preparedness efforts, including plan updates, maintenance, training program, and continuous improvement
- Coordinate and execute response exercises, simulations, and readiness activities across internal teams
- Establish and support clear activation protocols, escalation pathways, and defined roles during incidents
- Support response activation efforts, including communications, situational awareness, and coordination across stakeholder groups
- Lead the maintenance of communication and situational awareness processes
- Develop and track preparedness and readiness metrics, identify gaps, and support remediation planning
- Take an active role in cross-sector and industry emergency response activities and working groups
- Coordinate NERC and the E-ISAC emergency management functions related to industry-wide response
- Manage relationships with internal stakeholders, external partners, and vendors supporting emergency preparedness and response
Requirements:
- 10+ years of experience in emergency management, incident response, crisis management, or similar operational environments
- Demonstrated experience developing, maintaining, and operationalizing emergency response or continuity plans
- Strong background in designing and delivering training or educational programs with the ability to translate complex concepts into clear, actionable guidance for diverse audiences
- Proven ability to coordinate across multiple teams and stakeholders in both steady-state and incident-driven environments
- Strong project management and organizational skills with attention to follow-through and execution
- Ability to perform effectively in fast-paced, high-pressure, and ambiguous situations
- Experience planning and leading response exercises and facilitating after-action reviews
- Familiarity with incident command systems, emergency management frameworks, and crisis coordination practices
Benefits: