Quality Assurance and Improvement - Medical Assistant

About the position Marin Community Clinics, founded in 1972, is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services. As a Federally Qualified Health Center (FQHC), they serve nearly 40,000 individuals annually in Marin County and have received national awards from HRSA. The Quality Assurance and Improvement (QA/I) Medical Assistant plays a crucial role in promoting high-quality, evidence-based, patient-centered care. This role involves collaborating with the QA/I team on training and support methods for Medical Assistants, acting as a liaison between the QA/I department and clinical staff, and encouraging participation in Quality Improvement programs.

Responsibilities

• Conduct patient outreach to address care gaps and share best practices with the QA/I team.
• Provide clinical perspective and support for QA/I projects, initiatives, and strategies.
• Collaborate with MA Supervisors at all sites to support, coordinate, and promote QI activities and increase MA participation.
• Develop monthly Population Health activities for QI sessions in collaboration with QA/I Staff.
• Identify and share best practices for EPIC/OCHIN to enhance system knowledge and efficiency.
• Contribute to the design of MA training sessions, identifying high-priority topics, determining efficient workflows incorporating OCHIN Epic, and providing feedback on training materials.
• Develop a sense of competence and confidence in MAs, helping them understand their vital role in delivering high-quality patient care.
• Other duties as assigned.

Requirements

• High School Diploma or Equivalent (GED) required.
• Medical Assistant certification from an accredited Medical Assistant program.
• Valid CPR certification.
• 3 years minimum, 5 years desired Medical Assistant experience in a comparable work environment, or equivalent.
• Ability to work in a fast-paced medical environment and take initiative to deliver tasks.
• Ability to multitask and organize workload.
• Ability to identify gaps in processes and bring potential correction solutions to the Quality Medical Director.
• Excellent verbal and written English communication ability.
• Must be able to work independently, with written and verbal protocols.
• Ability to work independently with providers and clinic staff.
• Ability to follow instructions and complete tasks in a timely manner.
• Must be sensitive to ethnic and cultural differences relevant to health care.
• Bi-lingual English Spanish required.
• Proficient in software applications including Microsoft Office programs.
• Ability to organize work and establish priorities to accomplish multiple tasks concurrently is critical to success.
• Travel to clinic sites within assigned work area.

Nice-to-haves

• 2+ years’ experience in a Medical Assistant leadership or training role highly desired.
• Experience in Quality Assurance, Quality Improvement, Compliance and/or Data Analysis highly desirable.
• Experience with EPIC Electronic Health Records preferred.

Benefits

• Affordable health insurance
• Health Reimbursement Accounts (HRA)
• Dental and Vision Insurance
• Educational and Continuing Education Benefits
• Student Loan Repayment and Loan Forgiveness
• Retirement Plan
• Group Life and AD&D Insurance
• Short term and Long Term Disability benefits
• Professional Fee Reimbursement
• Mileage and Cell Phone Reimbursement
• Scrubs Reimbursement
• Loupes Reimbursement
• Employee Assistance Programs
• Paid Holidays
• Personal Days of Celebration
• Paid time off
• Extended Illness Benefits