[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. QuinStreet is a pioneer in powering decentralized online marketplaces that connect consumers with brands. The Account Manager for the agent platform is responsible for managing client relationships, driving performance, and ensuring long-term success, while collaborating cross-functionally to enhance the client experience.
Responsibilities
- Serve as the primary point of contact for assigned clients, managing relationships and communication
- In addition to managing existing accounts, you will be responsible for growing our agent network by signing up net new clients sourced from strategic partnerships, business development, and referrals
- Monitor and analyze performance metrics (volume, conversion, revenue) and provide actionable recommendations
- Lead client calls, QBRs, and strategy sessions
- Troubleshoot and resolve client issues, escalations, and integration challenges
- Partner cross-functionally with Media, Product, Sales, Biz Dev, and Project Management teams
- Identify and drive growth opportunities, including upsell and expansion
- Align internal teams on prioritization and execution of client needs
- Track and communicate revenue, forecasting, and performance trends
- Drive client success, retention, and long-term growth
Skills
- 2+ years of experience in Account Management, Client Success, or Sales (preferably in a tech-enabled or performance-driven environment)
- Strong understanding of performance metrics, revenue models, and optimization strategies
- Proven ability to manage multiple clients and priorities in a fast-paced environment
- Experience working cross-functionally with Sales, Product, and Operations teams
- Excellent communication and presentation skills (client-facing and executive-level)
- Strong problem-solving and strategic thinking skills with the ability to execute
- Comfortable navigating ambiguity and building processes from scratch
- Experience working as an insurance agent or with insurance agents
- Experience working with APIs, integrations, or technical products
Benefits
- Performance bonus or commission
- Equity in the form of restricted stock units
- Health care benefits
- Retirement benefits
- The amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
- Any other tax-reportable benefits
Company Overview