[Remote] Call Centre Scheduling Representative
Note: The job is a remote job and is open to candidates in USA. Amplifon is a global leader in the hearing care retail market, dedicated to improving lives through customer experience. They are seeking a Call Centre Scheduling Representative to manage inbound and outbound calls, schedule appointments, and assist clients with inquiries, playing a key role in delivering exceptional customer experiences.
Responsibilities
- Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance
- Manage inbound and outbound calls, emails, and other marketing-driven contacts
- Follow pre-defined scripts in English while addressing consumer inquiries
- Support marketing initiatives such as open houses, seminars, and campaigns
- Maintain accurate client records and foster strong relationships with internal and external stakeholders
- Provide additional support as needed, including reception, administrative tasks, and basic invoicing
Skills
- High school diploma or post-secondary studies
- Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments
- Experience in sales, marketing, or healthcare is an asset
- Intermediate proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills in English
- Strong interpersonal skills for effective collaboration with clients and colleagues
- Problem-solving and organizational abilities
- Proactive approach and ability to maintain professionalism
- Fluency in a second language is considered an asset
Benefits
- Eligible for monthly incentive plan
- Access to Ampli-Academy, team training, and additional specialized training.
Company Overview