[Remote] Continuous Improvement Analyst

Note: The job is a remote job and is open to candidates in USA. DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Continuous Improvement Analyst to modernize reporting structures, lead process documentation, and drive improvements while collaborating with government stakeholders and project teams.

Responsibilities

• Conduct quality control reviews for compliance and partner with project managers to resolve findings
• Modernize and maintain reporting structures, dashboards, and quality metrics to provide visibility
• Analysis to identify issues, root causes, process gaps, and translate findings to recommendations
• Lead process documentation efforts, including SOPs, QC workbooks, and scoring criteria
• Apply Confluence best practices to keep the team's knowledge base structured and current
• Develop training materials and job aids that help the team apply quality standards consistently
• Serve as a partner facilitating working sessions and building consensus around process changes
• Continuously evaluate team tools, templates, and workflows for improvement opportunities and take initiative to prototype and implement enhancements with stakeholder buy-in

Skills

• 2+ years of experience in quality assurance, business analysis, process improvement, or PMO support
• Proficient in Power BI, SharePoint Lists, expert-level Microsoft Excel (pivot tables, advanced formulas, data modeling), Jira workflows and dashboards, and Confluence
• Exceptional written communication skills, with the ability to write clearly for executive, technical, and government stakeholder audiences
• Proven ability to collaborate across teams, build relationships with government customers, and facilitate productive working sessions
• Self-starter with a record of identifying opportunities and taking initiative without being directed
• Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance
• Must be a U.S. Citizen
• PMP or PMI-ACP certification, familiarity with PMBOK, Agile/Scrum methodologies

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

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