[Remote] Customer Success Associate (USA Only - 100% Remote)

Note: The job is a remote job and is open to candidates in USA. Close is a CRM company focused on helping SMBs succeed and scale. They are seeking a Customer Success Associate to drive retention and growth among new customers by training, onboarding, and supporting them in using the Close platform.

Responsibilities

• Virtually train and onboard new and existing customers
• Proactively reach out to high-potential new customers
• Research to identify high growth and at risk customers
• Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams
• Work closely with Success and Sales teams on seamless customer transitions
• Identify expansion opportunities and upsell customers
• Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once
• Identify customer content needs and create FAQs, white papers, videos
• Communicate with customers in our online Community and via our Helpdesk software

Skills

• Backed by at least one year of experience with B2B SaaS
• A clear, precise communicator both verbally and in writing
• Energized by working independently in a fast-paced environment
• Able to build rapport with customers quickly
• Highly emotionally intelligent
• Experienced with working in a startup, ideally in a remote environment
• Physically based in the U.S. and proficient in English
• Preference given to candidates with either 1) frontline sales experience or 2) experience working for a CRM platform or a sales enablement tool
• Preference for ET, CT, MT, and PT

Benefits

• Competitive compensation including an organization-wide goal-based bonus
• Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 additional PTO days
• Paid Parental Leave for primary and secondary caregivers
• Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
• Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options
• (US residents) Dependent care FSA
• (US residents) 401(k): Up to 6% contribution match, 100% vested

Company Overview

• A CRM for startups and small businesses with built-in sales communication tools. It was founded in 2011, and is headquartered in Palo Alto, California, USA, with a workforce of 51-200 employees. Its website is https://www.close.com.