[Remote] CX Solution Consultant

Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company focused on enhancing business operations and customer experiences. The CX Solution Consultant serves as a strategic advisor, partnering with teams to design customer experience solutions that drive business outcomes and transform customer journeys.

Responsibilities

• Partner with sales teams to understand client needs, pain points, and business objectives
• Design and present end-to-end CX solutions, including processes, and service models
• Lead discovery sessions, workshops, and solution demonstrations with stakeholders
• Translate business requirements into functional solution designs
• Develop compelling proposals, solution architectures, and value-based narratives
• Support RFP/RFI responses with CX strategy, solution design, and cost estimates
• Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment
• Provide thought leadership on CX trends, best practices, and emerging technologies
• Contribute to go-to-market strategies, solution offerings, and reusable assets
• Support transition from sales to delivery, ensuring continuity and clarity of solution intent

Skills

• Bachelor's degree in Business, Technology, or related field (Master's preferred)
• 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles
• Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES)
• Strong understanding and use of cost modeling tools or Workforce Management Tools
• Experience with Medicaid or Commercial MCO systems and platforms
• Experience CX platforms (AWS, Verint, CRM solutions, etc.)
• Ability to translate complex concepts into clear CX business value
• Strong presentation, storytelling, and stakeholder engagement skills
• Experience supporting enterprise clients and complex solution sales cycles
• Experience in digital transformation or contact center modernization
• Knowledge of AI-driven CX solutions (chatbots, automation, analytics)
• Familiarity with Excel and Cost Modeling Tools
• Industry experience in Medicaid, healthcare, public sector, or regulated environments
• Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce, etc.)

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• A variety of leadership and technical development academies to help build your skills and capabilities

Company Overview

Company H1B Sponsorship