[Remote] Director, Franchise Operations - Northeast

Note: The job is a remote job and is open to candidates in USA. Wingstop Restaurants Inc. is a rapidly growing brand in the restaurant industry focused on delivering flavor. They are seeking a Director of Franchise Operations for the Northeast region to influence and drive results for over 500 franchised locations, focusing on regional KPIs and team development.

Responsibilities

• Owning the P&L for your region, including achieving regional business objectives
• Develop and own your strategy to achieve regional KPIs leveraging your team and resources at hand
• Ensure clarity of regional KPIs across your team; lead your team in support of achieving KPIs
• Provide timely coaching and feedback to your team and peers. Work to find ways to continue to develop your team and provide opportunities for them to learn, grow, and advance within Wingstop to positions of increasing responsibility in support of Wingstop’s focus area of investing in people
• Ensure the restaurants in your portfolio operate with excellence; apply training resources as needed to drive ops excellence
• Ensure compliance to brand standards across your region, inclusive of adherence to franchise agreements
• Activate regional marketing campaigns as needed working closely with field marketing
• Provide insight into market trends leveraging analytics and boots on the ground insight
• Work across regions to build, define, and implement best practices to provide brand consistency
• Ability to influence brand partners at a strategic level as well as deploy tactics to move the needle on KPIs
• Own the brand partner relationships in your region, including influencing brand partners to drive results
• Support brand partner escalations and brand partner compliance in accordance with franchise agreements
• Partner with other Regional Business Directors to drive best practices and maintain consistency between markets
• Developing your team to foster their continued growth as individuals and within Wingstop. Champion Wingstop’s brand culture and values

Skills

• Minimum of 10 years operational restaurant experience
• Leadership experience within corporate, field and/or franchised operations
• Demonstrated experience in managing multi-unit brand partners in a growth-oriented organization
• Proven track record of improving underperforming regions or units
• Strong analytical skills with ability to act on insights quickly
• Experience managing P&L across a multi-unit, franchise environment
• Strong communication, negotiation, and coaching skills
• Must reside in the Northeast United States
• Bachelor's degree in Business or equivalent preferred

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Discount on Wingstop gift cards

Company Overview