Remote Dispatcher & Customer Experience Specialist

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Dispatcher & Customer Experience Specialist (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary: $1,500 USD/month (Additional hourly pay for hours exceeding 40/week) Schedule: Up to 6 days per week (40-hour structure); includes weekend shifts Position Overview: Our Client is a premier mobile pet grooming business serving the Los Angeles area. Currently operating under a well-known national franchise and transitioning to a fresh, independent brand, they are dedicated to providing high-quality, convenient care for pets at their owners' doorsteps. Our Client prioritizes empathy and professionalism, understanding that for their customers, pets are family. They foster a fast-paced yet supportive environment where clear communication and logistics are the keys to success. The Role Our Client is seeking a warm, highly organized Dispatcher / Customer Experience Coordinator to serve as the vital link between pet owners and grooming staff. As the primary voice of the company, the successful candidate will manage high-volume scheduling, routing logistics, and customer inquiries with a focus on empathy and patience. This role is perfect for someone who can maintain a calm, welcoming demeanor while solving the puzzles of a dynamic mobile service schedule, ensuring a positive experience for every client and every pet.

Key Responsibilities

Customer Engagement & Support

• Serves as the primary point of contact via phone, text, and email, delivering a warm and professional experience.
• Manages customer inquiries, reschedules, and cancellations with empathy and a solution-oriented mindset.
• Proactively follows up with clients to drive satisfaction and long-term retention.
• Remains calm and patient when navigating high-stress situations or emotional interactions with passionate pet owners.

Logistics & Scheduling

• Efficiently coordinates and schedules grooming appointments across the Los Angeles area.
• Manages dispatcher calendars and optimizes routing logistics to maximize daily appointment utilization.
• Facilitates real-time operational coordination between customers and grooming technicians.
• Maintains meticulous client records and appointment details to ensure zero service gaps.

Operational Coordination

• Supports the company's transition to a new brand by maintaining high standards of service and organizational consistency.
• Takes initiative to solve scheduling conflicts or logistical bottlenecks independently.
• Collaborates with management to improve route efficiency and overall team productivity.

Qualifications, Skills, and Key Competencies

Required Qualifications

• Experience: Previous experience in dispatching, customer service, or high-volume scheduling roles.
• Communication: Exceptional English communication skills with a clear, professional, and empathetic verbal delivery.
• Technical Savvy: Comfortable learning new scheduling systems, CRM platforms, and operational tools quickly.
• Personality: A friendly, patient, and empathetic personality; must be comfortable with constant client-facing phone interactions.
• Organization: Ability to multitask and stay organized in a fast-paced service environment.
• Reliability: Must have a quiet remote work environment and a stable, high-speed internet connection.

Preferred Skills

• Experience supporting U.S.-based customers (specifically in the home services or mobile service industry).
• Background in pet-related businesses or veterinary services.
• Previous experience in remote dispatching or call center environments.

Benefits

• Incentives: Overtime pay for hours exceeding the standard 40-hour work week.
• Stability: Long-term growth opportunity within a rapidly expanding and evolving brand.
• Impact: A pivotal role where your communication directly shapes the customer's journey and the groomer's success.
• Remote Culture: Work for a US-based company from the comfort of your home.

Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications. Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application!