[Remote] German speaking Customer Success Advisor – Cycling And E-Bike Products (Remote)
Note: The job is a remote job and is open to candidates in USA. Concentrix is a company that provides customer support services, and they are seeking a Customer Success Advisor to assist cycling enthusiasts and customers in their e-bike and bicycle business. The role involves managing customer interactions and ensuring satisfaction while providing expert product support.
Responsibilities
- Manage inbound calls, emails, or live chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Skills
- Fluent in German
- Good Level of English
- Sports enthusiast; active cycling is a plus
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company's success
Benefits
- 100% work from home (anywhere in Greece)
- Indefinite contract
- 10% monthly performance bonus
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career through the Concentrix International Mobility program
- Employee events
- Free gym, well-being activities, and a rooftop cinema with Acropolis views
- Enjoy with your co-workers your lunch break at our new Restaurant
Company Overview
- Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.