[Remote] Information Technology Administrator

Note: The job is a remote job and is open to candidates in USA. Network to Code is a leader in automated, data-driven networking, helping enterprises rethink network management. The Information Technology Administrator role is crucial for maintaining IT asset integrity and ensuring operational excellence through user account governance and technical support.

Responsibilities

• Act as the primary gatekeeper for incoming support requests, triaging tickets, assigning appropriate priority (High, Medium, or Low), and distributing tasks for resolution
• Respond to, assist with, and work on incoming support requests from employees
• Manage the technical onboarding process for new hires, ensuring they have all necessary equipment and software
• Execute the technical offboarding process for departing employees, including revoking access to all company systems and coordinating the secure retrieval and disposal of assets
• Perform asset management, including maintaining a comprehensive inventory of company hardware and managing the hardware lifecycle and refresh program
• Maintain and govern user accounts and access levels across the company's technology stack, ensuring adherence to the principle of least privilege and organizational security policies
• Collaborate with department teams to understand their requirements and help design and implement solutions that meet their needs
• Support the IT Department and other IT Administrators through cross-training

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3-5 years of experience in an IT Administrator or equivalent role
• Experience with Python programming language or a desire and ability to learn
• Strong understanding of IT Service Management (ITSM) principles and automated ticketing workflows
• Excellent problem-solving skills with an attention to detail
• Exceptional communication skills, including the ability to clearly explain complex technical ideas and confidently lead remote training sessions
• Ability to balance priorities across multiple projects and see them through to completion
• Honesty and empathy to those around you on a daily basis
• Confidence and flexibility while working independently and as part of a team
• Demonstrated ability to use independent judgment for systematic prioritization and triage
• Desire to learn new skills and expand in the Information Technology field

Benefits

• Discretionary bonuses
• Option grants
• A comprehensive benefits package

Company Overview