Remote Office Admin & Customer Support Coordinator

OVERVIEW: We are hiring a reliable Remote Office Admin & Customer Support Coordinator to help with daily customer service, scheduling, invoicing, payment collection, basic bookkeeping, and office administration. This is a work-from-home role with consistent daytime hours. The ideal candidate is fluent in English, comfortable speaking with customers over the phone, computer-literate, organized, coachable, and able to work from a quiet room with no background noise. Schedule Monday to Friday 8:00 AM to 4:00 PM Eastern Time

Responsibilities

• Answer customer calls and assist with basic customer service needs
• Book appointments and jobs using Google Calendar
• Send invoices using Invoice Fly or similar invoicing software
• Collect deposit payments before scheduled work
• Help track payments, invoices, and basic bookkeeping items
• Assist with equipment ordering after training
• Keep customer and job information organized
• Follow company processes and learn new systems as needed
• Help with simple marketing/admin tasks such as lead tracking, Local Service Ads checks, and call review tasks
• Communicate clearly with customers, including customers who may need patient step-by-step guidance

Requirements

• Fluent English speaking and writing skills
• Strong phone communication skills
• Computer-literate and comfortable learning new software
• Experience with customer service, admin work, scheduling, invoicing, bookkeeping, or dispatching is preferred
• Reliable internet connection
• Quiet work environment with no background noise
• Able to follow instructions and stay organized
• Patient, professional, and calm with customers
• Coachable and willing to take on new tasks as the company grows

Preferred Experience

• Customer service
• Receptionist or front desk work
• Dispatching or scheduling
• Virtual assistant work
• Basic bookkeeping
• Invoicing or payment collection
• Google Calendar
• CRM or lead tracking software
• Home service, HVAC, plumbing, electrical, or contractor office experience

Compensation

Hourly pay based on experience and location.

How to Apply

Please send your resume and answer the following questions:

• Are you available Monday to Friday, 8:00 AM to 4:00 PM Eastern Time?
• Do you have a quiet room to work from with no background noise?
• What customer service, admin, scheduling, or bookkeeping experience do you have?
• Have you used Google Calendar or invoicing software before?
• Why do you think you would be a good fit for this role?

Pay: $7.00-$17.00 per hour Benefits:

• Paid time off
• Work from home

Language:

• English (required)

Work Location: Remote Pay: $7.00 - $17.00 per hour Benefits:

• Paid time off

Application Question(s):

• Are you available Monday to Friday, 8:00 AM to 4:00 PM Eastern Time?
• What customer service, admin, scheduling, or bookkeeping experience do you have?
• Have you used Google Calendar or invoicing software before?
• Why do you think you would be a good fit for this role?

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Remote (Required)

Work Location: Remote