[Remote] Payroll/HR Clerk - Fully Remote

Note: The job is a remote job and is open to candidates in USA. Balance Health is a company focused on providing health solutions, and they are seeking a Payroll/HR Clerk to assist with payroll processing and HR support. The role involves ensuring accurate payroll, maintaining employee records, and providing customer service regarding payroll matters while collaborating with other departments.

Responsibilities

• Helps with the day-to-day functions of the payroll department; including assisting with the processing of bi-weekly payroll for employees companywide along with related reporting
• Helps to ensure the accuracy of payroll information through guided review, audit, and analysis of submitted employee time sheets, payroll records, and reports
• Assist with data entry, updates of employee information, and maintenance of electronic time tracking records
• Effectively helps ensure payroll is processed timely and accurately in accordance with all applicable federal, state, and local regulations
• Maintains the confidentiality of all employee information and payroll records
• Answers questions providing customer service to internal and external customers regarding payroll matters with guidance from the Payroll Supervisor and Manager
• Ensure compliance with payroll-related regulations regarding wage garnishments, taxes, and other deductions per internal protocols
• Follows directions to help resolve payroll errors, discrepancies, and employee inquiries
• Properly maintain paperless employee payroll records
• Assist with internal and external payroll related audits
• Provides support to employee inquiries related to payroll issues with guidance as needed to ensure accurate responses
• Helps ensure proper documentation is received and on record related to payroll payments of any kind
• Collaborative, working closely with other departments, such as purchasing and general accounting, to resolve issues and ensure smooth financial operations
• Shares recommendations for possible improvements to payroll processes and systems based on day-to-day experiences on the job
• Provides HR assistance to the HR team as follows:
• Assist with monitoring the HR email box responding in particular to payroll day-to-day inquiries applicable to the role level and understands when to seek guidance before responding to questions from employees and/or outside agencies as needed to ensure accuracy. Will learn to also respond to HR inquiries with experience and guidance
• May providing recruiting assistance including creating and posting positions along with helping to maintain and update job descriptions and postings
• New Hire Orientation on-boarding processes including updating changes in the HRIS system as needed
• Helps ensure timely responses (always ASAP upon receipt) to EDD / Leave Claims and VOE (Verifications of Employment) requests
• Learn and fully understand the required onboarding and/or termination processes including preparation of required onboarding and exit paperwork to assist when the HR Coordinator may not be available or volume is particularly high
• Helps maintain accurate paperless employee files online as well as some general filing per established HR guidelines
• Familiar with our benefit administration to help guide employees where to obtain assistance from the proper benefit entities or HR personnel
• Assist with review and audit of monthly benefit invoices timely upon receipt
• May work with our third party dedicated Leave of Absence Administrators to ensure LOA information is provided timely when employee information as needed, includes updating the internal LOA Smart Sheet timely with any updates
• Demonstrates the proper initiative with team members to proactively get things done quickly, including seeking guidance from manager and HR team members with any questions or uncertainty
• Updates and provides daily, weekly, or monthly reports as assigned or as requested
• Establish and maintain collaborative working relationships with the team and employees at all levels throughout the company

Skills

• High school graduate or equivalent with college coursework in accounting or related field
• 1-2 years applicable experience in a Payroll department with HR experience a plus
• Clear understanding of basic accounting principles and payroll processes
• Able to apply critical thinking to identify and help resolve discrepancies and improve processes
• Must demonstrate highly ethical behavior and good judgment including the ability to always maintain the utmost confidentiality
• Excellent listening, verbal, and written communications skills
• Effective time management skills
• Must be able to ensure accurate, timely completion of assigned responsibilities/projects
• Flexible with the ability to successfully manage ever-changing priorities, as necessary
• Ability to build rapport and interact with personnel at all levels within the Company and with vendors and business partners outside the Company
• Demonstrates the