Remote Product Support Consultant

JOB TITLE: Remote Product Support Consultant JOB LOCATION: Remote but need to work West Coast Hours WAGE RANGE*: $65hr to $68hr w2 JOB NUMBER: 26-00895 REQUIRED EXPERIENCE: Exposure to Medicare/Medicaid, write SQL queries to fetch data, writing requirements, conducting product discovery sessions with customer, writing requirements in JIRA and presenting analysis/gaps to customer, while addressing ambiguity in product needs/requirements. 6+ years of experience in data-focused roles, including product ownership, data integration, or technical consulting. 3+ years of experience working on data-driven projects in the healthcare industry. Proven expertise in analyzing and integrating complex data sets within large-scale systems.

Job Description

• 6+ years of experience in data-focused roles, including product ownership, data integration, or technical consulting.
• 3+ years of experience working on data-driven projects in the healthcare industry.
• Proven expertise in analyzing and integrating complex data sets within large-scale systems.
• Strong communication and project management skills, with experience managing diverse teams and fostering client relationships.
• Experience working with clients to understand business needs and translate them into actionable solutions.
• Perform data analysis to evaluate current data sets, identify trends, address gaps, and uncover improvement opportunities that align with project objectives.
• Oversee data integration within the overall product, ensuring alignment with client needs and deliverables while addressing technical and business requirements.
• Analyze and resolve gaps in source data, comparing current state data with project requirements to develop actionable solutions that bridge discrepancies.
• Lead and manage initiatives involving internal teams, clients, and development partners, driving projects forward while ensuring timely and high-quality delivery.
• Facilitate client communication, providing updates, gathering feedback, and aligning expectations with project milestones.
• Work on and provide expertise in technical products or families, including pre- and post-sales for complex, multi-product environments, ensuring client business needs are met.
• Analyze customer business requirements and product objectives to ensure application designs meet specifications and align with project and client expectations.
• Develop and oversee plans, including estimating timeframes, resource allocation, and deliverability criteria, to ensure cost-effective and timely completion of projects.
• Conduct periodic status reviews with clients and teams, adjusting project variables as needed to maintain quality and deliverables.
• Provide subject matter expertise in identifying product uses and designing strategies that address significant business and technical challenges.
• Recommend and implement specific product configurations, ensuring that solutions address business concerns while meeting design and performance standards.
• Act as a liaison between clients and internal teams, advising on applicable technologies and products, and ensuring informed decision-making about company solutions.
• Stay informed on industry trends, best practices, and innovations, ensuring competitive market relevance of company products.
• Key skills needed are: Exposure to Medicare/Medicaid, write SQL queries to fetch data, writing requirements, conducting product discovery sessions with customer, writing requirements in JIRA and presenting analysis/gaps to customer, while addressing ambiguity in product needs/requirements.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

• While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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