[Remote] Program Operations Lead
Note: The job is a remote job and is open to candidates in USA. Optum is a global organization dedicated to improving health outcomes through technology. The Program Operations Lead will oversee the execution and delivery of complex technology programs, collaborating with software engineering teams and managing program-level risks to ensure successful milestones and operational efficiency.
Responsibilities
- Orchestrate and lead the operational execution and delivery tracking of complex, multi-team technology programs to ensure milestones are met on time
- Coordinate cross-functional program dependencies, team capacity, and release schedules across multiple software engineering teams
- Proactively identify, monitor, and mitigate program-level delivery risks, operational bottlenecks, and resource constraints
- Define, track, and report key delivery metrics and operational performance indicators to measure progress and predict future capacity
- Communicate comprehensive program status, milestone progress, and delivery updates to technical leaders and executive stakeholders
- Facilitate large-scale planning sessions, alignment meetings, and retrospective workshops to ensure shared goals and operational alignment
- Partner with product management and technical leads to manage scope, refine program backlogs, and prioritize delivery pipelines
- Leverage enterprise-approved AI and automation tools to streamline operational workflows, automate status tracking, and drive continuous improvement in reporting efficiency
- Evaluate emerging trends in delivery frameworks, operational metrics, and collaboration platforms to inform solution design and drive strategic innovation
Skills
- 3+ years of experience coordinating the operational delivery, execution tracking, or milestone management of technical programs or software development initiatives
- 3+ years of experience managing multi-team dependencies, tracking release schedules, or facilitating cross-functional alignment
- 2+ years of experience compiling, analyzing, and communicating delivery metrics, program status, or progress updates to leadership
- 2+ years of experience utilizing enterprise delivery tracking platforms (e.g., Jira, Rally, or similar) to manage backlogs and generate operational reports
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
- Active Agile or Scrum certification (e.g., PMI-ACP, CSM, PSM, or SAFe certification)
- Experience coordinating programs in a fully remote or globally distributed technology environment
- Experience utilizing approved AI, automation, or productivity tools to automate status reporting, analyze delivery trends, or summarize operational data
- Outstanding communication, facilitation, and problem-solving skills with a strong delivery-focused mindset
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Company Overview