[Remote] Remote Aviation Analyst

Note: The job is a remote job and is open to candidates in USA. ClancyJG International is seeking a Remote Aviation Analyst to support the FAA's UAS Support Center. The role involves answering drone-related inquiries from various stakeholders, conducting research, and providing tailored responses based on FAA regulations.

Responsibilities

• Answer drone-related inquiries from internal and external FAA stakeholders
• Work inquiries coming into the web contact form, researching each one and writing a response tailored to the facts
• Support internal FAA customers across lines of business with regulatory questions and coordinated responses
• Answer inbound calls to the UAS Support Center line and follow up with outbound calls when an email needs a conversation
• Triage and route questions across Part 107 waivers, airspace authorizations (LAANC and FAADroneZone), drone registration, remote pilot certification, and recurrent training
• Walk public safety agencies, federal departments, and private operators through Certificates of Waiver or Authorization (COAs) and Section 44807 exemption requirements
• Handle questions on Part 91 public aircraft operations, state and local drone regulations, stadium TFRs, NOTAM requirements, and drone sighting reports
• Write up decisions, escalations, and recurring question patterns so team leads can roll them into policy and guidance updates
• Flag trends from the inbox and phone queue that point to regulatory gaps or places where public guidance is falling short
• Support working groups with the technical write-ups, SOP updates, and FAQ revisions that come out of what callers are asking

Skills

• Bachelor's degree in a related field plus 5 years of direct aviation experience in flight operations. Degree can be waived with 10+ years of relevant experience
• Working knowledge of UAS systems, capabilities, and current technologies
• Comfortable on the phones and in a busy inbox with a mixed audience: internal FAA stakeholders, recreational fliers, commercial operators, government agencies, and media
• Clear written communication. Your emails go out under the FAA's name
• Active Public Trust investigation
• Current authorization to work for the FAA
• UAS regulatory experience
• Commercial pilot certificate, ATP, or Aircraft Dispatcher certificate
• Prior FAA AVS, AFS, or UAS Integration Office experience
• Prior call-center, help-desk, or constituent-services experience in a regulated environment

Benefits

• Fully remote, full-time. No relocation, no commute.

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