[Remote] Sales Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Auto Glass Now, part of Driven Brands, is a leading coaching and consulting company in the automotive industry. They are seeking a Sales Operations Specialist who will engage with prospective clients, manage sales presentations, and provide post-sales support to ensure a positive experience for clients.

Responsibilities

• Client Engagement: Act as an extension of the Sales team by preconsulting with prospective customers via phone, email, and other digital communication channels to clarify needs
• Financial Metrics Preparation: Gather all applicable financial reports, sales management reports or estimates to begin preparing analysis for shop owner consultation
• Sales Presentation handoff: Begin sales presentations with consultants and initiate a warm handoff
• Post-Sales Support: Support sales gathering all relevant documents and information for seamless handoff to coaching staff
• Relationship Building: Build and maintain strong relationships with prospects through effective communication, follow-up, and customer service to ensure a positive experience
• CRM Management: Manage the sales pipeline, tracking leads, opportunities, and sales activities in CRM systems (Salesforce) to ensure accuracy and effectiveness
• Collaboration: Collaborate with sales teams, marketing teams, and other stakeholders to optimize lead generation efforts, marketing campaigns, and sales initiatives
• Data Analysis: Analyze sales data and metrics to identify trends, patterns, and key performance indicators (KPIs) related to sales performance and customer behavior
• Strategic Insights: Provide insights and recommendations to sales teams and management to inform strategic decision-making and optimize sales performance
• Sales Technology Support: Support the implementation and optimization of CRM systems, sales technology platforms, and sales processes to enhance efficiency and effectiveness
• Sales Strategy Execution: Assist in the development and execution of sales strategies and initiatives to drive revenue growth and achieve business objectives
• Performance Reporting: Support the development and maintenance of sales performance dashboards and reports to track key metrics such as pipeline, win rates, and revenue forecasts
• Forecasting: Collaborate with sales leadership to develop sales forecasts and targets based on historical performance and market trends
• Process Improvement: Monitor and evaluate sales processes to identify inefficiencies and recommend improvements to streamline operations and increase productivity

Skills

• Bachelor's degree in business, marketing, or equivalent experience preferred
• 2+ years of experience in inside sales, sales operations, or a similar role
• 2+ years of automotive experience highly preferred
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Strong communication skills with the ability to build rapport with clients and collaborate effectively with internal teams
• Analytical mindset with the ability to interpret sales data and generate actionable insights
• Detail-oriented with a focus on accuracy and data integrity
• Proven ability to work independently and manage multiple tasks simultaneously in a fast-paced environment
• Knowledge of sales processes and best practices
• Ability to adapt to changing priorities and thrive in a dynamic and evolving organization
• Experience with sales forecasting and pipeline management preferred

Benefits

• Supplemental pay types may include commissions or bonus incentives, depending on the role.
• Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
• Get early access to 50% of your earned wages at any time through our myFlexPay program.

Company Overview