[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Katalys is a performance marketing technology company specializing in the telehealth and health/wellness space. The Senior Account Manager will manage strategic accounts, ensuring successful revenue generation and providing fully managed services to clients within the network.

Responsibilities

• Manage strategic accounts, serving as the primary point of contact for day-to-day communications, performance reviews, and escalations
• Own account health throughout the entirety of the client lifecycle: onboarding, growth, and issue management
• Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and compliance requirements
• Generate progress reports for clients and senior leaders within the organization
• Proactively monitor performance across your portfolio, identifying anomalies or opportunities to the client and internal teams
• Triage tracking, payout, and integration issues in coordination with our technical and affiliate teams
• Maintain accurate client records in CRM and Katalys platform

Skills

• 4+ years of experience in account management, preferably in affiliate, performance, or digital media
• Familiarity with affiliate tracking platforms, attribution, and publisher/advertiser networks dynamics
• Ability to navigate complex environments and adapt to various cross-functional teams, working styles and personalities
• Proven ability to consistently and positively contribute in a fast-paced environment
• Ability to effectively communicate with client leaders of all levels
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind
• Solution oriented problem solver who can think creatively yet critically to support and develop their portfolio
• Strong written and verbal communication, including executive-level client interaction
• Data analysis skills with the ability to identify trends and translate them into action
• Organized and detail-oriented, with reliable follow-through on commitments
• Proficient with G Suite; experience with HubSpot or similar CRM a plus
• Problem-solving orientation, particularly around technical or operational issues
• Awareness of compliance considerations in health/wellness marketing (FTC guidelines, platform policies) is a plus
• Experience with AI tools such as Gemini, Claude, Chat GPT
• Bachelor's degree preferred; relevant experience considered

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