[Remote] Senior Account Technical Strategist
Note: The job is a remote job and is open to candidates in USA. Citrix is a leading cloud solution provider focused on enabling secure remote work for organizations worldwide. The Account Technical Strategist will develop strategies and build relationships with customers to enhance their use of Citrix solutions, ensuring alignment with their business goals and driving customer success.
Responsibilities
- Develop strategic partnerships and relationships with your customers’ technical stakeholders, key decision makers, and executives
- Identify critical revenue-generating use cases our solutions support for our customers
- Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions
- Coordinate cross-functional teams and resources to ensure customer success goals are met
- Describe the value our solutions provided at both a business and technical level in an easily understandable way
- Overcome technical or business objections while moving a sales cycle forward
- Assess how Citrix and/or NetScaler solutions can meet customers’ business priorities
- Establish and maintain a regular cadence of meetings with your customers
- Be a trusted primary point of contact for customer stability and technical support concerns
- Deliver product demonstrations and technical presentations remotely or on-site
- Design and build multi-product proof of concept solutions for customer evaluations
- Provide thought leadership on the latest industry trends and insights
- Maintain a comprehensive understanding of competitive solutions and offerings
- Contribute to the broader teams’ value creation and technical mindshare
Skills
- 4+ years of presales, sales engineer, solution engineer, field CTO, or professional services experience
- 4+ years supporting, designing, or delivering enterprise technology solutions
- Recent experience with both Citrix Platform and NetScaler Platform technologies
- Comprehensive knowledge of business value drivers for critical technology purchases
- Ability to adapt technical presentations to audiences with varying levels of technical expertise (e.g. IT administrators, directors, business stakeholders, and executives)
- Analytical and negotiation skills, particularly at the C-level
- Excellent written and verbal communication skills
- Ability to travel at least 60% of the time to customer sites, corporate offices, and events
- Experience working with service providers, ISVs, and channel partners
- Bachelor's Degree in Computer Science (or related field) or relevant work experience
- Proven record of success in driving customer adoption of technical solutions with Enterprise sales teams
- Experience with multi-tenant, Zero Trust, identity access management (IAM), web proxy, role-based access control (RBAC), virtual desktops (e.g. VDI, DaaS), virtual applications, server virtualization, web applications, networking, enterprise browser, remote access, think clients, endpoint management (e.g. MDM, MAM), web application firewall (WAF), and/or observability solutions
- Experience with Microsoft Azure, Amazon Web Services, and Google Cloud Platform
Benefits
- Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
- U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.
Company Overview
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