[Remote] Senior Deal Desk Analyst (Bay Area, Mountain or Central Time Zone)
Note: The job is a remote job and is open to candidates in USA. Eve is redefining legal technology for plaintiff law firms, and they are seeking a Senior Deal Desk Analyst. This role is crucial for ensuring that commercial transactions are executed efficiently and in alignment with company policies, partnering closely with various departments to drive operational excellence.
Responsibilities
- Manage deal workflows across new business, renewals, and expansions from intake through booking, ensuring accuracy, compliance, and timely execution
- Review pricing, discounting, contract terms, and billing arrangements for alignment with commercial policy, financial objectives, and revenue recognition requirements
- Administer approval workflows, escalating non-standard transactions and complex deal structures while maintaining visibility into high-priority opportunities
- Partner with Sales, CS, Finance, Legal, and RevOps to support renewal strategy, retention, expansion, and successful execution of commercial agreements
- Identify inefficiencies within the quote-to-cash lifecycle and develop scalable, repeatable processes that improve operational consistency and audibility
- Track Deal Desk and renewal performance metrics, analyze trends, and leverage insights to drive continuous process improvement
- Evaluate AI-powered tools and automation to streamline quoting, approvals, contract review, and deal analysis while championing a continuous-improvement mindset
Skills
- 5+ years of total experience incorporating both Operations and execution; in deal desk, sales operations, Renewals Operations, commercial operations, or a related function in a high-growth B2B SaaS environment
- Proven track record turning undefined, manual processes into repeatable, scalable and repeatable automated processes
- Hands-on experience with CPQ tools (DealHub preferred), CRM platforms (HubSpot or Salesforce)
- Strong financial acumen: comfortable with deal modeling, margin analysis, discount governance, and revenue recognition principles
- Understanding of SaaS revenue retention concepts, including GRR, NRR, renewal forecasting, and the commercial drivers of retention and expansion
- Experience leveraging AI-powered tools and automation to improve operational efficiency, streamline workflows, and support scalable business processes
- Ability to communicate complex commercial topics clearly and effectively to a variety of stakeholders, adapting messaging to the needs of different audiences
- Demonstrates initiative and sound judgment, with the ability to move work forward and make thoughtful decisions in evolving or ambiguous situations
- Experience in a high-growth B2B SaaS startup (Series A–C preferred)
- Experience building or scaling Deal Desk, Commercial Operations, or Quote-to-Cash processes
- Familiarity with SaaS metrics such as ARR, ACV, NRR, GRR, and subscription billing models
- Experience supporting complex commercial transactions, including enterprise, multi-year, and non-standard deals
- Advanced proficiency with Excel/Google Sheets and experience with BI/reporting tools
- Experience with HubSpot, DealHub, or similar CRM and CPQ platforms
- Experience leveraging AI tools and automation to improve commercial operations and workflow efficiency
- Bachelor's degree in Business, Finance, Accounting, or a related field (or equivalent experience)
Benefits
- Competitive Salary & Equity
- 401(k) Program with Employer Matching
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits*
- Autonomous Work Environment
- Workplace Setup Reimbursement
- Telecomm Stipend
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In office Perks*
Company Overview