[Remote] Senior Director of Account Management

Note: The job is a remote job and is open to candidates in USA. iconectiv is seeking a passionate Account Manager to ensure the long-term success of their customers. The role involves developing and maintaining relationships with customers, liaising with internal teams, and leading an account management team to deliver solutions that meet customer needs.

Responsibilities

• We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers
• This person will have lead responsibility for developing and maintaining long-term relationships with customers, connecting with key individuals, associations and stakeholders
• This person will also liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
• A broad view of the organization’s goals and objectives is required and must be applied to all aspects of customer interactions and written communications
• This person will be instrumental in leading an account management team and for building and managing customer relationships
• S/he will be a customer-focused leader with demonstrated experience in end-to-end relationship management
• The ideal candidate will have a background in the telecommunications industry in combination with excellent business and technical acumen
• The Account Manager will work closely with the technology and finance teams to track customer experience with a focus on anticipating and solving customer issues
• The position reports to the Manager of Account Management and Industry Relations
• The establishment and maintenance of strong, long-lasting customer relationships with the NAPM LLC, the FCC, the key telecom industry associations such as ATIS and US Number Management working groups
• S/he will operate as the lead contact for any and all matters related to the customer base
• This relationship management function is a key focus of this position consuming over 50% of their time
• Oversight of all external communications from iconectiv to ensure consistency across organization objectives
• Product management oversight for some iconectiv products including roadmap planning, reporting, customer engagement and financial management
• Marketing Communications management including messaging on iconectiv public website and social media accounts
• Oversight of the team that manages the Customer Onboarding Process, primarily serving as a point of escalation for the Director of Onboarding on certain key customer issues
• Work closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal and Finance to satisfy customer needs and objectives
• US Citizenship Required
• Excellent verbal and written communications skills
• Ability to effectively interact between customers and internal staff is critical
• Travel will be greater than 50% for customer and industry meetings

Skills

• The establishment and maintenance of strong, long-lasting customer relationships with the NAPM LLC, the FCC, the key telecom industry associations such as ATIS and US Number Management working groups
• Oversight of all external communications from iconectiv to ensure consistency across organization objectives
• Product management oversight for some iconectiv products including roadmap planning, reporting, customer engagement and financial management
• Marketing Communications management including messaging on iconectiv public website and social media accounts
• Oversight of the team that manages the Customer Onboarding Process, primarily serving as a point of escalation for the Director of Onboarding on certain key customer issues
• Work closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal and Finance to satisfy customer needs and objectives
• US Citizenship Required
• Excellent verbal and written communications skills
• BA/BS degree with a minimum of 15 years of industry experience
• Travel will be greater than 50% for customer and industry meetings

Company Overview