[Remote] Senior Principal Technology Consultant ServiceNow-IRM
Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology, dedicated to transforming how we work. The Senior Principal Technology Consultant will serve as a functional and technical expert, guiding customers in configuring ServiceNow's Risk & Resilience products to drive business outcomes and improve their risk processes.
Responsibilities
- Develop solutions for our customers through technical configuration of the Risk & Resilience products
- Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
- Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
- Advise customers in their efforts to take advantage of the ServiceNow Risk solutions’ standard capabilities in their efforts to improve their Risk processes
- Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
- Develop required workspace components using UIB and otherwise to meet the acceptance criteria
- Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific services sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 30% travel annually, driven by customer needs and internal meetings
Skills
- Current active ServiceNow certifications: Certified System Administrator (CSA)
- Current active ServiceNow certifications: Certified Implementation Specialist in Risk and Compliance (CIS-RC)
- 10-12 years of ServiceNow configuration/development experience for complex, highly-capable technologies – inclusive of integrations
- 10-12 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Proficiency in ServiceNow scripting and Glide Scripting
- Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
- Proven team player and team builder
Company Overview
Company H1B Sponsorship