[Remote] Service Management L2 Engineer
Note: The job is a remote job and is open to candidates in USA. Nokia is a leading telecommunications company, and they are seeking a Service Management L2 Engineer to enhance service delivery for their customers. The role involves monitoring service levels, resolving escalated issues, and providing training to ensure operational excellence.
Responsibilities
- Supporting: Customer’s NOC Operations and Maintenance Engineering Staff Network to develop Operations Readiness
- Establish documented processes and procedures to improve NOC visibility to the EMS’s and associated Network Elements
- Enhance the Client Outage Management and Notification processes
- Define IP MPLS provisioning standards and develop a consistent process guideline to further reduce fault restoration timelines
- Provide continued On-The-Job (OJK) Knowledge transfer to Client NOC personnel including:
- Monitoring and surveillance activities
- Command Line Interface for Nokia routers and switches
- NSP EMS Familiarization o New network element configuration/Network routing setup
- IP Element configuration o Event detection and isolation/Fault resolution
- Routine diagnostics and corrective action management
- Evaluate customer skillsets and develop training plan
Skills
- Bachelor's degree
- Advanced knowledge of IP/MPLS provisioning and fault restoration processes
- Proficiency in Nokia routers, switches, and NSP EMS
- Expertise in network element configuration, routing setup, and diagnostics
- Ability to analyze service incidents and correlate them with performance issues
- Strong troubleshooting skills for resolving complex faults
- Experience in creating documented workflows for NOC operations
- Skill in enhancing outage management and notification processes
- Ability to deliver effective training and knowledge transfer to NOC personnel
- Experience in evaluating skillsets and developing tailored training plans
- Achieved advanced skills and knowledge in integrating theory with organizational practices
- Typically requires 4–6 years of relevant experience and/or a graduate degree (or higher)
- Strong interpersonal skills for customer collaboration and onsite support
- Ability to work effectively in dynamic operational environments
Company Overview
Company H1B Sponsorship