[Remote] Social Media & Operations Assistant (Job ID: DUSSAM1)

Note: The job is a remote job and is open to candidates in USA. InsideOut is a premier home services provider based in North Florida, specializing in custom-fitted seamless gutter installations and maintenance. They are seeking a proactive and creative Social Media & Operations Assistant to manage social media content, handle backend operations, and support the business owner in prioritizing tasks.

Responsibilities

• Content Creation: Script, edit, and produce highly engaging short-form video and static content using CapCut and Canva (e.g., turning raw job site photos/videos provided by the owner into polished, branded marketing assets)
• Calendar Management: Dedicate focused time daily (approx. 2 hours) to mapping out and building a structured social media content calendar
• Real-Time Marketing: Remain agile enough to deploy immediate, real-time posts based on weather events (e.g., launching targeted gutter marketing during heavy Florida rainstorms)
• Community Engagement: Actively manage social media channels by handling posting schedules, replying directly to comments/DMs, and proactively driving online community engagement
• CRM Management: Step in to assist with backend tracking in the Jobber CRM platform—organizing client files, updating the status of unreached leads, and ensuring data integrity
• Administrative Coordination: Track incoming emails, locate documentation, and coordinate logistics like Certificates of Insurance (COIs) with the correct contacts
• SOP Utilization: Follow and help optimize existing Standard Operating Procedures (SOPs) already built out by the company to get up to speed quickly on internal workflows
• Task Prioritization: Actively monitor the business owner’s heavy workload and step in to help delegate, structure, and prioritize what needs his immediate focus
• Accountability: Maintain a confident, assertive communication style—unafraid to set firm deadlines for the owner (e.g., "Dustin, we need this approved by Wednesday afternoon, please prioritize this today")

Skills

• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT
• 2–3+ years of proven experience in social media management, short-form video editing, or digital executive assistance
• High proficiency with Canva and CapCut (or professional-grade equivalent editing suites)
• A portfolio of past creative/video work will be required
• Deep understanding of American consumer culture, idioms, and service market expectations
• Confident & Direct Communicator: A strong, vibrant personality who speaks up, handles objections gracefully, and is comfortable maintaining accountability with business leadership
• Independent Problem Solver: A right-brain creative who can also think logically on the backend; someone who connects the dots independently rather than relying on micro-management
• Fluent, accent-neutral English is strictly required
• Experience supporting US-based home services or blue-collar industries is a massive plus
• Previous experience with Jobber (or comparable systems like ServiceTitan, Housecall Pro) is highly preferred, but not required
• Native Spanish proficiency is a welcome bonus but is not a requirement for this role

Company Overview